Unable to setup Cam v2 - Cannot scan QR code

[zenko18]

I am trying to set up a Wyze Cam v2 for the very first time. I get as far as until it tells me that I need to scan a QR code; however, instead of launching the camera (Wyze has permission to use camera) - I just see I giant default QR code on my phone instead of a camera feed to scan it.

A post that seemed similar to what I am experiencing is here:

QR code issue

I have attempted to contact support but was unable to submit my request. Here is my issue I am trying to set up my Wysecam on a new network (extender). I have renamed the network to duplicate my routers 2.4 Ghz name. I have removed the SD card. I have performed multiple resets. I have uninstalled and reinstalled the Wyse App. My issue is when I start the process of getting ready to connect and I am on the same network as my phone The QR code is permanent and does not allow me to scan using m…

This is what I am seeing from my phone:

This may be an issue specific with Android 11; and how the camera app has changed how it works; specifically security enhancements regarding location spying:

Google confirms Android 11 will limit third-party camera apps because of...

I believe that the solution to fix this issue would be to require Wyze developers to update their app to adopt this new camera security standard set by Google.

[Stiv]

Use the Wyze Cam itself to read the code on your phone.

[Customer]

Exactly. It’s the Wyze cam that is supposed to scan that code, not your phone.

[angus.black]

It says on the screenshot you posted;
“Scan QR Code below with your Cam”.
You should be fairy close to your camera, 2’ - 3’.

[Omgitstony]

Welcome to the forums! Follow the illustration at the top of your screen shot.

[zenko18]

The Wyze cam is being connected to my network for the first time; the QR code (located on a sticker on the bottom of the camera itself) is to associate the MAC address of the camera to recognize it when it connects to my WiFi network.

Until that happens; the Wyze cam cannot be used; so taking a photo of itself isnt possible?

[zenko18]

The Wyze cam isn’t connected to anything. The QR code above is just an image; it should be my camera feed.

Not a QR.

[zenko18]

The QR code is a sticker on the base / bottom side of the camera itself. I need to scan that QR code / sticker on the camera using my phone; but the camera doesn’t work in app - instead it displays a QR code; which isn’t what needs to be scanned.

[Customer]

Please re-read what we (and the app) are trying to tell you.

You’re not supposed to scan any stickers.

[zenko18]

Uhhhh… okay; let me try this…

[zenko18]

Wowwwwww… Yeah; this was it. I have never seen it done this way; usually its the phone that scans the device QR code.

Yeah; this worked. Thanks; I feel like a moron.

[CharlieATL]

Don’t feel like a moron zenko18, I couldn’t manage to get the dustbin from my WYZE vacuum open for 15 minutes!

[Customer]

I couldn’t set up my bulbs at ALL until I found the fix on this forum (disabling mobile data).

[gemniii]

If you become Wyze you will find many of their things lead to

moments.

Been there done that.

They should provide a link to a short video, and include things like how long to let a process go before you retry.