I have attempted to contact support but was unable to submit my request.
Here is my issue
I am trying to set up my Wysecam on a new network (extender). I have renamed the network to duplicate my routers 2.4 Ghz name. I have removed the SD card. I have performed multiple resets. I have uninstalled and reinstalled the Wyse App. My issue is when I start the process of getting ready to connect and I am on the same network as my phone The QR code is permanent and does not allow me to scan using my camera. I was able to do this previously but cannot get the app to give me the ability to scan the QR code any longer.
Hi, Iām not sure I understand this statement. What do you mean by āThe QR code is permanentā? What exactly is the app doing that keeps you from scanning it from your phone into the camera lens?
There is no option for my camera to view the we code. The step when you are supposed to scan it has a we code displayed and doesnāt allow me to scan the code any longer
Did you find a solution to your QR problem? I know exactly what you mean because it just happened to me. My camera has worked well for more than six months and has been disconnected [power off] and reconnected many times, but this last time I plugged the camera in, it reported OFF and not able to connect to my Wi-Fi. When attempting to reconnect using the reset push-button, it gets stuck on the Scan QR Code because the App does not allow the phone camera to view the QR code on the WyzeCam. Same thing after I removed the cam and attempted to install a new WyzeCam. Doesnāt matter if the cam light is yellow, blinking yellow, blue or blinking it refuses to connect. The Wi-Fi network and passcode are persistent in the App. Info: WyzeCam V2; latest firmware [but version not available after deleting the cam]; Android Aoo - Wyze-Beta v2.5.21;
p.s. Scanning the camera QR Code with a phone app shows the MAC address in text form. I have linked the WyzeCam MAC address to a local IP address in my Wi-Firouter, so shouldnāt need the QR Code any longer.
Yes, I did resolve the issue. It was very simple for me and I hate to admit it but all I had to do was point the camera at the QR code on my phone and that did the trick. It seems that once you scan the QR code on a particular network your phone keeps it for the future. Hope this helps. So when you are asked to scan the QR code point the camera at the code on your phone. Thatās what worked for me.
Thanks for the reply, Don, that worked for me the first time 8 months ago! Iāve reached the point of insanity repeatedly trying to get the camera to reconnect. I have since removed the camera from my account and attempting to add it back in as a new camera. Every time I reach the point of āscanning the QR Codeā the phone camera does not respond despite pointing it at the WyzeCam QR Code, moving it all around and in and out! Iāve got a Ticket in to Wyze Support, but expect their reply to be a long time coming.
Boy, do I feel stupid, now. It is my old age catching up with me. I didnāt remember that the WyzeCam needed to be viewing the QR Code displayed on my phone. I did it right the first time but not this time 8 months later! Thanks for making me view the video again.
When you get to the āScan QR Codeā page, there is a āShow me howā underneath the āStep 5: Scan QR code with your Wyze Camā text. If you press that, there is a graphic that clarifies the step better.
