Hello, I have had Wyze cameras for a long time and am pretty savvy with connection issues.
However my neighbors’s set up has me stumped. He is elderly and spends winters down in FL, the rest of the year he’s home by us. Before he left this year, he turned off Spectrum and contracted with Hughes net. The network seems very unstable and even after a long phone call with them I still can not get the app to pull up a live feed. There are only 4 cameras in the home - I only have 2 hooked up trying to run. I have rebooted everything multiple times, had Hughes to split the signal to a 2.4 and a 5 and still can’t figure out what the problem might be. I’m hoping someone here can take me by the hand and lead me along.
Satellite internet has very high latency and often slow upload speeds. It is almost certainly to blame for the symptoms you’re seeing. It is possible that fine tuning the dish position might help.
Try doing a speed test at like speedtest.net and see what the speed and latency are, especially the upload.
Viewing one cam at a time and setting it to 360P resolution may be necessary if the upload speed/latency can’t be improved.
Not saying it is 100% certain that’s the problem, but it certainly would explain it, and since the issues line up with the switch, seems pretty likely.
I was coming to basically say something identical as @dave27 did. Consider this added support. I am betting the upload speed, latency and reliability of Hughes satellite is the primary issue here and the best solution is likely to reduce the resolution, and try to only view the cameras or their SD card playback while you are connected locally to the same router/network so it’s not going through the internet, just the router locally.
The id and passwords did change. However I went completely through the set up process on the cameras - moving them to the new WIFI. I am getting occasional photos sent over when they detect sound or leaves blowing by,. I can only view them in the Events tab, and then only the photo, although I do pay for the cam plus AND have SD cards in each device. Thank you for your reply
When viewing the SD card video (or attempting to) are you on the same wifi as the cams? If so, that should only need a tiny bit of internet bandwidth to authenticate, then the stream goes direct.
If you’re on cellular data or at a remote location, then it would still point to upload speed/latency issues. If it is bad enough, it could even cause it when on the same wifi, interfering with the authentication, though I’d think if it was that bad regular internet browsing would be pretty bad.
Hi tricia.gilliland and welcome to the Community Forum.
After you set up the cams on the new internet service provider (ISP) with new id + pwd they seem to be working properly less the streaming function.
The new router for Hughes.net may be blocking a port the cams need to stream. I’ve set up cams for others and had to open a port or two. Alternatively, simply set the router’s firewall to a less restrictive setting.
Recently (12/16/2024) I’ve had to open port UDP:8000 [Internet radio streams] in addition to the ports listed on the Wyze ports page (linked below). https://support.wyze.com/hc/en-us/articles/360031479511-What-ports-are-necessary-for-Wyze-Cams-to-operate
Not all cam manuf. use the same ports. Hope this solves the streaming problem for you.
