I don’t use the Timelapse feature, so I can’t speak directly to your problem, but I wonder if you’re seeing any kind of error message and/or if the issue you’re describing is related to another topic where users have experienced problems downloading recordings from Cam v4s. I haven’t been able to replicate that issue myself, so I don’t know how widespread it is or what’s causing it. I did see an announcement about a new firmware update for Cam v4 today, but the description doesn’t appear to address the issue you’re describing, so I don’t know if applying that update would be of any benefit.
I’ll be interested to see if anyone else reports this issue, hopefully someone who’s able to submit a log and open a ticket, because this part of your post confuses me:
That’s not what I’d take away from a relevant Help Center article, which says this:
- *Wyze phone support is only available in the US & Canada.
I think if I were in your situation, I’d probably go ahead and generate a log from the app the next time you experience the failure and then follow that up by opening a ticket from the Support site and include the Log ID in that ticket so that it can (hopefully) be routed to the appropriate developers to take a look at the issue.
Incidentally, I haven’t watched it much, but I do like your YouTube channel. I first became aware of it when you posted to the Captured on Wyze category. 