The lack of customer service and lack of acknowledgment that there is something wrong with a lot of orders is absurd. From reading posts on the forum, there are many that are having the same order issues or similar as mine. I have received zero response after MANY attempts to contact anyone at Wyz…

We’re sorry about this. Could you please give me your order number so I can look into yours? We’d like to resolve that issue. We’ve been posting some updates in the News from Wyze section of the forum. Here’s the most recent update from the team: [image] Update on Wyze In Response…

If you don’t have your order number you can post one or more support ticket numbers. This would also assist Gwen in helping you.

Looks like their ticket numbers were posted in a different thread. [image] Undelivered items Cameras @WyzeGwendolyn I didn’t even get an order number. I ordered the facemasks on 4/20/20 and my account was charged. I have never received a confirmation email or anything. …

I didn’t receive an order number. Here are the ticket numbers that I have submitted. [Wyze Ticket 549535] [Wyze Ticket 567517] also screen shot of the charge [IMG_1378.PNG]

It looks like you received the bounce back email but didn’t reply to it before the ticket closed. Sorry about that! I sent your ticket number with the information over to the team so that someone better qualified than I am can look into this issue for you. I suspect that your order was closed but th…

I cannot believe this is such an issue and the lack of someone getting to contact you back. I have contacted them via their email 4 times with no luck. I have included my phone number as well. I have been charged 7 times for something I have ordered once and nothing from them. I think we all shoul…

JUST RESPOND! I see these folks giving the company kudos, but I can’t even get a legit response on my issue. To have decent customer service, all you have to do is respond and have a dialogue!

I have pinged up the ladder to get a update for you.

Welcome to the forums! Have you created a support ticket? That is the official way to get into the queue for assistance. Here is the support ticket link. . Once you create one, can you post it’s number here and I’ll get someone to check on it for you and figure out that payment issue. Sorry for y…

Time to contact BBB

Cameras

Omgitstony May 14, 2020, 9:46pm 4

Looks like their ticket numbers were posted in a different thread.

Topic		Replies	Views
Shipping Delays and No Communication Cameras not-platform-specific	48	3104	October 27, 2020
Order charged for but never received! Cameras iphone-ipad	10	622	May 14, 2020
Worst Customer Service Cameras	14	755	June 6, 2020
Never received masks but credit card charged -- need refund Cameras not-platform-specific	5	459	May 12, 2020
Order missing..no communication from Wyze! Cameras	8	664	June 11, 2020

Time to contact BBB

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