I ordered masks on 4/21 and my credit card was charged that day. I have never received the masks and my order now shows as “Closed” on my Wyze account.
I have written four emails to support and no one has ever replied.
Please refund the charges to my credit card ASAP. I have received masks from another source and do not need yours at this point. I just want my money back
I don’t think you will get this resolved on the community forum you need to fill out a service request and call customer service. You can also try posting your order number to @UserCustomerGwen in the missing order topic.
I’ll try Gwendolyn. Thanks for the tip
I’ve written wizen customer service four times and opened tickets. they just ignore them and no one ever replies
I will get someone from WYZE to look in here (most likely Monday) and see if they can get this taken care of @john.c.keller. Do you have an order number or support ticket number to get them started.
Popped by per Jason’s request but I don’t see an order number here. If it was sent to me elsewhere, I’ll catch it there.
Thanks all… I was able to get this sorted via the 800 number. All good now and really appreciate everyone’s help to get me pointed in the right direction!