Order not delivered or refunded

On April 22, I ordered masks and was charged for them. I know there were delays, but I have not received any emails updating the status, and when I check on the web site, it says the order was closed. One of the help pages says “closed” means the order was refunded, but I just checked my card and it was not refunded.
I’d prefer to get the masks, but if that’s not possible, I’d like to get a refund.
Order number is 002032716

I had sent a note to support a while back as well, but as far as I can tell, I did not receive an answer.


Hello @drivard and welcome to the community.

I am sorry you are experiencing issues with you order, I will try to steer someone from WYZE over to look into your order and get this figured out.


Thanks Jason!