Third party setup

I have set up the doorbell for a customer that wasn’t home by using my personal phone and email. How do I go about switching the account to the homeowner?

Welcome to the Forum, @sesynoground! :wave:

Does the homeowner already have a Wyze account? That may affect how you’d proceed, but basically I think you’ll need to delete the doorbell from your Wyze account and then add it as a new device to the homeowner’s Wyze account (so the homeowner would need a Wyze account and the app for this). Since the doorbell is already installed, adding it to the other account should be straightforward.

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Here is the tricky part, homeowner is not home but is out of state. They do have an account and I have shared them into the account. So do I just delete the account and they setup with their email and Wyze app?

Yeah, that’s tricky. It’s been a while since I’ve gone through the Video Doorbell v2 setup, but I think part of the process involves showing the doorbell camera a QR code generated by the Wyze app on your phone, so I’m not sure how you’d link the doorbell to the homeowner’s Wyze account unless you could log into the homeowner’s Wyze account.

That might be the easiest thing if you and the homeowner trust one another well enough (could also be tricky if the homeowner is using 2FA): If you had the homeowner’s Wyze account credentials, then you could log into that account with the Wyze app on your phone, add the doorbell as a new device, and be done with it (then log out of the app and log back in with your own account).

Re-reading your last post, though, I’m not really sure what this means:

Could you explain in a different way what you did, maybe? The key here is that the homeowner needs to have the device added under the homeowner’s account (not just shared to the homeowner’s Wyze account from your account) so that the homeowner is the real device “owner” and has full control for configuration, viewing microSD recordings (if you’re using that feature), etc.

Recap, 1) I remove the doorbell from my account 2) setup doorbell on their account using their email and password via my phone 3) log back into my account and all is complete?

I shared the doorbell not my account :man_facepalming:t2:

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Thanks for the clarification. If you have the other user’s e-mail address and password (and if 2FA isn’t a roadblock to logging in with that person’s account credentials), then your steps 1-3 are exactly what I’d do, and then I’d add step 4: Contact the homeowner to confirm that the doorbell is visible and working under that person’s Wyze account.

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Yep, these steps are the way to do it if the home-owner approves. I would recommend to the home owner to change their password to something temporary for you to log in with, then after everything is setup they should change the password again and redo the 2FA. Even if they trust you and you are trustworthy, it also protects you from potential future allegations or doubt in anyone’s mind. If they have 2FA, then just do the setup with them on the phone so they can give you the 2FA code when needed.

The other option is to leave it shared until they next visit the house and can do it from their own phone.

Disclaimer: Technically speaking, using someone else’s account or letting someone else use your account violates the Terms and conditions. I am just saying what I would be most likely to do. :smiling_imp:

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I like that advice. My other thought was just creating a new e-mail address and Wyze account for this specific purpose, then handing that information over to the homeowner to use until the homeowner returns, then the homeowner can do the transfer (i.e., delete from this “new” account and add to the homeowner’s main account), but then that’s a pain in the bum if the homeowner is already using Wyze devices on an existing account. :man_shrugging:

There are a number of ways to skin the cat, I guess, but setting up with the homeowner’s current credentials now (if possible), seems like the best way to get it done and minimize future hassle.

Yeah I was going to suggest that until OP mentioned that the owner already a Wyze account. It is hard to juggle 2 separate accounts. This would work well if the owner didn’t already have one. Then you just pass the whole account to them on a burner email and tell them to change it to their own personal email. That’s what I would do as a 3rd party installer.

We think too alike sometimes. Hopefully it’s a good thing. :joy:

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As long as you both don’t live too close together.

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Yeah, that’s pretty much exactly my thought process, too.

:crossed_fingers:

I believe we’re separated by a considerable mountain range, so you’re probably safe if you’re concerned about something along the lines of a matter-antimatter collision.

:exploding_head:

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That and knowing his next move and where he is going.

Maybe @ssummerlin was more concerned about pollination, can’t have more that two of you on the same forum :rofl:

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Is this like a Highlander thing, “there can be only one”? (I never actually saw that show.)

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Me neither, but the wife is a big fan :innocent:

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