or maybe not. Very intermittent
I don’t think it was an firmware update issue as I was just moving the camera to a different room without knowing about the firmware update and it didn’t work
Do you have an approximate eta to determine when this will be resolved? A day? A year? Will manual resets be required even in locations that are nearly inaccessible?
I appreciate errors can be made in firmware and can take time to test on your testbed or however you prove your updates before deployment, however when you realized there was an issue, you should have immediately pulled the update as a myriad of devices are no longer protecting my property.
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Status update. https://forums.wyze.com/t/service-advisory-1-17-2024/286843
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I’m totally with you. I quit updating my firmware last year after the issue with the video stutter. I’m on the last “stable” version of firmware, 4.9.139 for my V3s. I do update firmware for my V2, because I don’t care if it works well, since I just use it to view my front door mat for packages.
Since there is no new functionality being added via firmware, the only thing I’m missing out on are “fixes” that break other things and a rare security update to resolve issues that only could occur if someone was already on my network, which on its own would be far worse than a Wyze security issue.
Of course, I also stopped updating the app as well, so I rarely have these connection issues - only when AWS is broken or wyze servers are not working.
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I think the reality is that Wyze, like many technologically immature companies, uses the shortest path to releases. They have lots of people working on code that might be stepping on each other, then they only test the specific change they are making - but they don’t test the entire breadth functionality before releases (i.e. regression testing). The result is they constantly implement “fixes” that break other things.
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Same issue, your device has lost its connection but can see device information as well. Firmware version 4.36.11.8391. Issue happens with an IOS device or Android.
agree with you, i also think the wyze has poor release process and testing.
However on this issue, probably it is not just update issue. if in that case then they would just rollback already and problem fixed easily.
anyway, it is unaccepable situation now.
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It doesn’t help that there are so many different cameras with wildly varying firmware, features, and UX in the app since Wyze sources their cameras from different manufacturers to keep hardware costs low. The test matrix must be crazy, and just gets crazier with every new camera.
In addition, depending on AWS for IOT services seems to leave them stuck time after time in outages they can’t resolve without AWS support stepping in.
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SAME issue here. Cameras can’t connect after 4.36.11.8391 (January 16, 2024) update. I chatted with ‘support’, went through all their diagnostics, and then they just passed the buck saying the engineers are working on it. All they have to do is push the older firmware version (4.36.11.7095) and rename it as a “NEWER” firmware version than (4.36.11.8391). The older version worked just fine. FIX THIS ISSUE WYZE.
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The cameras on older firmware are down also.
The older firmware worked just fine UNTIL I updated to the (4.36.11.8391) this morning.
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Viewing the cameras seems to work until you restart it. I have several, the two I restarted today I cannot view the steam for. The others which are Wyze CamV3 on firmware 4.36.11.8391 that I have not restarted I can still view.
The restart seems to be the issue, that is why people who did the update seem to have the issue more than people who don’t since a reboot is part of the update process.
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I have 2 camera down V3 and cam pan 2 after the last update. In the past updates have bricked hub and another V2 cam pan. Not impressed
I didn’t restart and still experiencing the connection issues
Reboot meaning unplugging for 30s and plugging back in?
So here is my experience with Wyze in less than a year. Home monitoring hub bricked by firmware update, Cam pan V3 stopped rotating less then 3 months, temp humidity sensor defective out of the box, V3 camera and Cam pan V2 cam unusable after firmware update. Door bell camera V2 required a transformer upgrade despite current one meeting Wyze requirements. The only things that have been reliable are the 3 door sensors but those are useless if hub is bricked by firmware updates. Am I happy I went with Wyze, definitly not.
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