New Firmware has messed up 50 percent of my Cameras

Cameras
1

I saw the new firmware update and thought I would not install it on my cameras because of the issues I have had with previous updates.

But then I thought that surely Wyze must have got better when releasing new firmware ……. How stupid I was!

Now I am having connection issues with my 10 V3 cameras. Only about 50% of them will connect.

What is it about Wyze and firmware updates ???

I am miles away from the affected cameras so I cannot do much

Thanks Wyze, you have now messed up the security on my property - simply unacceptable.

One occurrence of this type of fault is too much but it has happened before!

[Mod Note]: Your posts and associated replies were moved to create this new topic for better visibility.

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New firmware and app less versatility
Looking for users experiencing -20011 error (Help needed for investigation)
2

I don’t have any v3s so I can’t comment on that, but I’m curious why you’d update all 10 cams at once especially if you aren’t on site?

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I just (stupidly) thought that Wyze couldn’t mess up the update yet again.

I did check each camera separately after installing the update and each individual one worked ok. The problem is when all my 10 cameras are on at the same time.

I wonder if they will fix it any time soon.

4

I’ve seen others mention issues when trying to view more than 4 cams at once, is that the issue you’re seeing or are half your cams totally offline?

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5

All 10 look like they are online but only 5 of them work properly.

The other 5 are not offline but just have the bouncing dots and a message saying there is a connection issue.

I

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6

Same here and “record sound” setting automatically turns on for me. I have struggle to turn the setting to off and then it’ll turn back on by itself.

7

I have just checked mine and that isn’t happening to me

8

Sorry for repeating my last post but the original doesn’t seem to be getting much attention so I thought I would bump it to the top of the list.

Yesterday I wrote:

I saw the new firmware update and thought I would not install it on my cameras because of the issues I have had with previous updates.

But then I thought that surely Wyze must have got better when releasing new firmware ……. How stupid I was!

Now I am having connection issues with my 10 V3 cameras. Only about 50% of them will connect.

What is it about Wyze and firmware updates ???

I am miles away from the affected cameras so I cannot do much

Thanks Wyze, you have now messed up the security on my property - simply unacceptable.

One occurrence of this type of fault is too much but it has happened before!

3.10.5.749 app version

4.36.16.5654 firmware version

Thanks for any help

[Mod Note]: Your new topic was merged to your original topic for context/continuity.

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9

Let me answer that question for you :wink:

I am one of those people who updates one camera at a time. As the OP said there was no issue updating individual cameras so I went ahead and updated all my cameras. That’s when the monster reared its ugly head.

We all love Wyze (except Reolink fans) but Wyze needs to step up and get their crap together.

Enough is enough.

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10

I guess having a random mix of models has helped me avoid the issue.

I also have the auto live stream disabled on the favorites view, wonder if that could be part of it (I know for a while when I did have it enabled it messed things up in the app for me making some cams seem unresponsive).

Other guess is that this new “verified view” and/or whatever other security protocols they’ve been adding, there is some limit of concurrent connections they forgot to tweak. Or perhaps some way that NAT is interfering that they didn’t realize. I believe my two Panv3s and one v4 are the only ones using the new protocols at this point, so I haven’t exceeded the apparent limit of 4 or 5. The rest are OGs.

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I doubt it, you just haven’t been “lucky”enough to be plagued by a bad firmware/app combo.

Same here, it only affects a group live view. Single camera view works fine.

Once again I doubt it as the “verified view” was introduced long time ago before this disaster of a firmware.

12

These failures are a hallmark of Wyze. And when they bork your brand new camera with THEIR firmware, they’ll do nothing, as I have had that experience. As more and more of my 2-3 year old cameras die, I am moving away from Wyze. They had great potential, but the QA is severly lacking, but should not be with the millions in profit they make. You’ll find no solutions, just Wyze groupies talking down to you.

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13

I thought twice before I updated the firmware and then tested each camera after updating it. I didn’t expect the error to show up only after all my cameras had been updated.

I should have known better as an update last year actually bricked two of my cameras and I couldn’t rescue them.

It seems that the cameras are generally reliable and it is only when Wyze decide to do something to “improve” them that they mess up.

I think it is time to leave Wyze and go with a different camera supplier.

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14

Yeah I tossed that in there as I know a lot of the security changes are related to that, but I’m not sure exactly what was changed in these firmwares that causes them to require a new minimum app version.

It is odd in my case where I only have 3 cams with firmware requiring the new app (the rest are OGs) but I can still see the bug, which makes me think it is more app related, but who knows.

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I am not disputing that, but the issue started right after updating the firmware. Maybe something in the firmware is throwing the app off :thinking: Who knows!

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Hi all! Let me start by saying .. RUN..FOREST…RUN! If you think about it, every customer always complains about UPGRADES to their devices, cams, vacuums..etc. I have for many years (5++) now with NO problems with my Vacuum and largely because i don’t do any updates. I wouldn’t recommend for any future purchases. IF and when they crap-out, it’s bye-bye. Capt Rob

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I updated mine too and I have 8. You click a little ox and all your cameras are updated. Half or

18

Same here. I watch from my PC. After the update maybe 3 out of 9 cameras work. I have the Wyze cams V3’s
Now everything is jacked up. I hope they fix all this or I’m switching. And why isn’t there a Wyze rep on here helping us?

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19

I am seriously thinking of moving from Wyze to another provider, this has happened before.

I tried to send a message to @WyzeJasonJ but I do not know if he received it.

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20

I like their little cameras. Great value but poor programing and support.

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