Thermostat offline repeatedly

Here are the two items I had to add in order to power cycle the thermostat remotely:
https://www.homedepot.com/p/Defiant-15-Amp-120-Volt-Indoor-Smart-Plug-and-Timer-Wi-Fi-Bluetooth-Single-Outlet-Powered-by-Hubspace-HPPA11AWB/315636834

The transformer has instructions for connecting with a thermostat. The only hard part was fishing the wires behind the wall from the outlet to the thermostat. I was lucky that my outlet was only 3 feet away. If you don’t think you can do that, you could run the wires outside the wall (doesn’t look good) or hire a handy person to help you. I would hate to hire a HVAC expert or electrician to do this simple job.

Hope this helps. Gary.

My solution was to just power cycle the whole furnace. I have a propane furnace which runs on 110V. I replaced the hard-wired connection with a plug and use a smart outlet that can be controlled remotely.

It works but this is really a poor job by Wyze.

Once again, I’ll wonder out loud if ANYBODY is actually DOING ANYTHING with these logs we have been submitting. Mine have been solid for a long time and suddenly one of them is dropping offline about once a week.

Log 1858092 @WyzeJasonJ

As a comparison to mine, I have firmware1.2.8 and plugin version 3.0. I only had problem once since it was installed on 9/23. I took off wall then deleted and added back on like it was new. My settings did come back in automatically.

Good luck resolving yours.
DJ

Glad to know that your experience is very different from everyone else in this thread. As has been said here many times, there is nothing any of us can do to resolve this issue. It is a weakness in the Wyze firmware, the underlying hardware or both. When the thermostat loses its session with the cloud servers, it does not attempt to reconnect. It just sits there offline until it is restarted. Only Wyze can correct this issue and they have ignored it for going on four years now.

@WyzeJasonJ

Very much agree that this has been a major fail on Wyze’ part. I’ve stopped buying their products as a result and moved on.