Purchased the Wyze thermostat a couple weeks ago. Set it up and within a couple days it went offline. I did a factory reset then it came back online. A couple days later it went offline again. Did another factory reset to get it back online again, that worked for a couple days. Now it’s offline agai…

Some info here… [image] Thermostat with cloud icon Home My thermostat was working fine until 3 weeks ago then for no reason it just quit and won’t connect to the internet - on the app there is an icon of a cloud with a line in it - I’ve connected wyze about 6 times over t…

I have had this happen twice over as many months. It has cleared up with a router reboot. Inconvenient but seems to get it back online.

Your router’s signal might be weak, or the dhcp server is resetting and not giving the thermostat a new address. It might be a good idea to give the thermostat a static ip, if you know how to do that in your router.

Thanks, I will try these suggestions. As a side note I talked to Wyze. They said this is a know problem that should be fixed with the next update – they said the update should be soon.

This is the whole reason I bought this POS. I’m away, I’m on my way back, 3 hour drive. CANNOT TURN THE AIR BACK ON, so I get home and the #*&#$ house is 85, it’s 11 PM and it won’t be cool enough to sleep for FOUR HOURS. It is a known problem. It’s not the router, its not the wifi, its not a we…

I was looking at the thermostat to set up a schedule instead of the app because… the app will not connect to the thermostat… so…

Check the posts… it is a known issue. Like I said. This is the ONLY device that has this problem. Its not your router. And it should not be your router. Why do you pay for a wifi device that doesn’t work unless you spend $300 for a mesh system? The same router that works for everything else in …

At least your not (hopefully) not still on simplysafe. If I reset the device to factory, and go through setup again, is it just going to ask about time/location schedule, wifi password etc. OR is it going to ask the initial install questions like is there a C-wire, fan wire, green wire, white wire…

I can reset the router, doesn’t help. Only turning the furnace (and therefore the T-stat power) works. The T-stat must be powercycled. This indicates to me a hardware problem. Like a capacitor that is not functioning correctly.

Tomorrow possibly. Done for now, tired. thanks for the feedback.

Thermostat keeps going offline

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Mark5 March 18, 2021, 11:54am 2

Some info here…

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Thermostat keeps going offline

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