Unfortunately I’m still having the same problem. I added a dedicated router with a 2.4 Ghz network and different SSID to use specifically with this camera unit, but unfortunately the result was the same (promising start of transmission and then failure to connect to the web portal and iOS app).
As the v3 pro camera was located in a high external place, I replaced it with one of my internal v3 cams, this way it would be easier to reset, etc. Since it would also no longer be displaying the external area of interest, I removed it from the cam plus plan and added the v3 cam in its place.
Then things got a little strange, as the v3 pro started streaming without interruption via the iOS app normally for at least 2 days. Excited, I decided to reassign the cam plus and then all the problems returned. I don’t know what would explain this behavior other than some type of authentication on the Wyze server.
Last January 22nd I sent the log to microsdcardlogs@wyze.com with the subject (Device offline - Cam v3 Pro (Wladson)).
Would you like me to send the new log files to the same address?
As a programmer I know that there are things that are not obvious to find and sometimes never are.
Hi all. We really appreciate all the feedback here, both positive and negative. I just wanted to chime in and say we aren’t done yet. Our goal is still to create an accessible portal into your Wyze account and cams. We know we will still have a need for an automatic reconnect and a manual button to reconnect if we lose connection into the device. Hopefully these applications help keep the stream live for you to fit your demand. If, however, a stream is unable to load at all or is virtually unusable, we’d like to collect some more information to isolate any ways to optimize further. Please provide a device log and any other relevant information related to your network setup. If you share the log id in this thread or directly with me, I’ll do what I can to have our engineering team look into it. At a minimum, we would need:
1. Device Log
2. Browser (i.e. Chrome)
3. Does the issue only occur on the web? (i.e. streaming is stable on the Wyze mobile app)
Thanks and please don’t stop using our portal, checking on release notes, and providing any feedback.
The browser im using is chrome but this is happening on all browsers. I have not been able to connect to my camera from tthe web view in many months. Note: connecting from the app on my phone has always worked
It’s so disheartening that Wyze customers are jumping through all these hoops and work arounds for the last couple of years (dedicated router, dedicated PC, switching cameras, old cell phone connected to a screen, moving the camera closer/farther, resetting the camera, switching browsers, sending logs, taking out the SD card, putting the SD card back in, adding a Cam+ subscription, taking cameras off the subscription and re-adding them, an on and on and on, just to able to view them live on the web,
I must say, since I started this thread 2 months ago, I’ve seen a substantial improvement in uptime during this past week. My V3 Pro is rock solid now, and the V3 requires a manual refresh approx 3 times a day (I use Chrome). Before, I’d be constantly refreshing each camera - to the point where I would simply give up.
Of course I hesitate saying that as this could possibly be the ultimate voodoo hex.
But thanks for the update Seth - I think I can speak for everyone here that’s been part of the struggle when I say - we appreciate the focus and acknowledgement re: this issue and look forward to even better performance going forward!
It may be premature to make this statement, but I’d say that since the recent firmware update my disconnects have gone down to zero! I was getting at least several per day, and I would have surely had more than one since the update if the update had made no difference. I view four OGs using chrome.
I have noticed that recently webview displays the cameras in a list, with the views only about 1/3 the width of the display. lots of wasted space on the right.
If i enter full screen for a camera then exit, all the cameras are in a grid like they used to be.
This morning, every time I sign into the website and get my code for the next 30 days, it starts to bring up the cameras and then loops back to the sign in page. I rinse and repeat with the same results. Have tried both Chrome and Edge with the same issue multiple times.
Same issue. Endless loop. Tried the latest versions of Chrome and Edge. Incognito doesn’t help either.
I can click away (say, on the Events link at the top) before the cameras load and it doesn’t auto log me out. But as soon as I click the cameras tab, it boots me.
I just tried logging in from work and am getting the same thing. Both of mine were up and running fine at home when I left this morning, but that’s probably because I’m already logged in and haven’t done anything with the page…
Now they have to waste all their resources to support customers questions. I bet 80% of the issues and complaints customers have would be answered with an app that acts like any other app out nowdays.
Wyze needs to replace whomever puts their product out to the public with someone who knows how apps should flow.
I’m almost sure that their tech help has no real world experience using their app. maybe they should watch non biased users try to accually buy and then use the app.
i don’t know. hope Wyze gets it and we see a complete revamp of a seemingly great product.
