Well said.
I had the same experience using Chrome - I’d maximize the window and it would cut off the bottom of the ‘true’ window - as a result, you couldn’t see the date/timestamp portion when viewing. But I found that if you use the main dropdown menu on the far-right in Chrome, and you hit the true “full screen” icon, you then CAN.
I have Edge so not sure about Chrome.
But with Edge there is also a border at the bottom of the screen if the mouse pointer is located in the field of view, or in the left or right side of the field of view. But when I move the mouse pointer above into the tool bar, or down below into the task bar, the border on the bottom of the window disappears and the clock and date/time appear.
And better yet, to get a true Full Screen. hover your mouse pointer over the field of view, right click and left click on Show Controls (with a check mark). Then double click in the field of view and you get a true Full Screen. No borders, tool bars or taskbars.
“But when I move the mouse pointer above into the tool bar, or down below into the task bar, the border on the bottom of the window disappears and the clock and date/time appear.”
Thank you! This works. However, it still doesn’t take away the fact that it’s a bug in a system that is not free,
Many other bugs exist, such as on the website why is the Save Video As… option greyed out on a Pan V3 camera but not on other cameras? Unable to save video for Pan V3.
Southern California - w/ internet from Spectrum. I have no complaints from their service or speed. Always have download speeds well over 300 Mbps.
Nestcams are owned by Google. I also have dropcams which will soon expire.
We definitely missed the bar here. I head up my.wyze.com and I wanted to provide some transparency on where things are with the web portal. As folks may know, we made a pretty significant facelift on the existing web live and event viewer. We’re fully invested in this tool and our immediate steps are to solve issues with connectivity and camera integrations. What you are experiencing is our #1 focus right now.
I also really appreciate the test you ran with the site alongside your Nest devices. The connection issues you see have little to nothing to do with your internet or the site itself; instead, it’s a connection communication breakdown that sits somewhere between the website and the device itself, even down to the firmware. This is why the IoT is so fun, but challenging. I’m writing to let you know we are facing this challenge head-on through the entire tech stack - frontend, backend, and embedded team members will work together to create a tool that just flat works.
One of our core values at Wyze is to “move with incredible speed”. I encourage you to check firmware and web portal releases regularly. Our mission is to impress you and everyone else that needs to access their Wyze devices outside the mobile app. Your candid feedback is inspiring to know folks are using and relying on what we’re building. Let’s hope we can prove you right.
Thanks for the transparency - I certainly appreciate it.
Yea… the sporadic nature of establishing and/or maintaining a connection seems to be the root source of our collective frustration from what I’ve gathered.
For example, today I fired up my computer and logged onto the site at approx 9am PST and to my amazement, the Wyze site/view was still up and running thru 1:30pm PST. For me, that was astonishing considering that I normally have to reconnect about 10 or more times during that same time frame.
But sadly after it went down at 1:30pm, I tried about a half dozen more times to resuscitate it, but failed - so I gave up. I then I tried again at about 3pm and lo and behold, we were back in business - and have been going now for 3 straight hours. But of course it’s this sort of thing that wants me to give up on the product completely. But relatively speaking, today was a very good day. While a few days ago, it was horrific.
I’m certainly open to providing feedback on demand - so if you’re ever curious about how it going out here in the jungle, don’t hesitate to holler.
But again, thanks. Here’s hoping you and the team can drill down to the actual culprit - and when you do - it will be GLORIOUS! 
Glad to hear from the Wyze Team. Thanks for jumping into the thread.
From this thread over the past two days, perrycomo92882 and I have experienced the same disconnect issues at the same time of day.
perrycomo92882 lives in southern california and I live in northern california in the San Francisco bay area.
Don’t give up on finding the gremlins!
The gremlins came in spurts and lasted 30 to 60 minutes, and then went away for hours.
Rarely do the gremlins appear at night, and seem to be around the most in the afternoons.
You are clearly not the only one experiencing the issue. We all are. Personally, I think it’s a server load issue. I leave my view up all night, and when I arrive back in the office, more often than not all the cameras are connected. During the day, though, I have to reconnect various cameras half a dozen to a dozen times per day. This is never an issue on my iPhone, but that’s obviously a different server.
At least it’s an improvement over the previous web viewer, which was unable to connect my cameras at all!
I had not experienced this issue with Web Live until today, and I have been streaming my Flood Light Pro 24/7 since I got it back in early September. (Edit: That turns out to not be true, I just looked and it looks like I discovered that capability in Mid-October. So I’ve been streaming it 24/7 since then.)
Today I added a second Flood Light Pro and as soon as I went to the screen that displays the first one all the time, it had disconnected. After several attempts I got it to reconnect, and it seems if I ONLY stream that one now it’s pretty reliable, but if I try to stream them both they disconnect or if I try to stream the new one it disconnects. Both lights are running 2.2.1.1083 and I’m accessing them with Chrome 119.0.6045.161 (though it’s currently updating…)
I’m sure none of this is earth shattering, but I figured I would share anyway in case it helps.
Update after Chrome updated and restarted: Neither of the streams stay running.
Edit 2: The original camera seems fine again, after a few refreshes. Fingers crossed…I don’t want to have to go back to streaming my Ubiquiti camera…
Would love to see the same commitment to the Thermostat which struggles to stay connected - there are hundreds of posts commenting on this . . .
Yup, same experience here too. As soon as I purchased CamPlus for a 2nd cam, i noticed that 90% of the time only ONE would actually stay connected at a time.
I feel bad for those folks who have boat-load of cams and expect to have all running/connecting simultaneously. Brutal…
To wyseseth on the Wyze Team,
This afternoon has been terrible, with constant Live web disconnects.
If you are looking to duplicate the web live view disconnect problem, now is the time.
And I only I have one camera, an OG.
Yup. I have seven cams and would like to view four of them at once. They’ll stay connected all night long but during the day I’ll have to reconnect them half a dozen times, often by closing and reopening the browser. Just hitting reconnect seldom works.
This is clearly an overloaded server issue. Otherwise how can you explain regularly staying connected overnight?
Wyze simply isn’t willing to invest in the infrastructure to handle the load. No doubt the corporate bean counters have overruled their techs and sales people. The bean counters don’t appreciate the value of a good reputation.
They look at only the bottom line and the wonder why it suffers and then blame the techs and sales people.
Exactly, today it was absolutely unwatchable.
It certainly makes sense.
I guess it’d work out just fine for those people who sleep during the day and are up at night.
Man, I really clowned myself for buying that 2nd subscription.
Good ol Wyze. Everything works great, until it doesn’t.
No. Same exact issue here. However, I bought a separate PC to view my Wyze cameras on Web View ($300), and have paid $99 a year for the last 2 years to view my cams. So roughly $500, not including the cost of several cameras, and I still can’t view them on the web for the last 2 years. I’ve sent logs, talked to and emailed customer service countless times, still no luck. I stopped buying Wyze products altogether.
@WyzeSeth please get this user’s email and let’s figure out what we can do
Just to share my experience:
Using Google Chrome I have the worst results, my two cameras are reluctant to stay connected. Sometimes one works, both and usually neither. It is possible that one of the plugins could be interfering, I have the following installed: google translator, JSON Formatter and Yet another autoplay blocker
Using Microsoft Edge I got a more satisfactory result, the cameras even connect more easily than Chrome, but if you leave another window superimposed on the webview, it stops transmitting. Then a new login is required. It doesn’t seem so bad to not be broadcasting while I’m not looking.
Using DuckDuckGo I have obtained the best results so far, it connects easily and continues to work even if the computer is blocked from one day to the next (without hibernating). I’ve been using it for two weeks and only needed to reconnect when I actually dropped the internet connection or when I had to restart the computer no more than twice
I don’t use plugins on Edge or DuckDuckGo. So here’s my suggestion if anyone wants to try using this browser and share the result.
My cameras are:
I’m in Canada
