We definitely missed the bar here. I head up my.wyze.com and I wanted to provide some transparency on where things are with the web portal. As folks may know, we made a pretty significant facelift on the existing web live and event viewer. We’re fully invested in this tool and our immediate steps are to solve issues with connectivity and camera integrations. What you are experiencing is our #1 focus right now.
I also really appreciate the test you ran with the site alongside your Nest devices. The connection issues you see have little to nothing to do with your internet or the site itself; instead, it’s a connection communication breakdown that sits somewhere between the website and the device itself, even down to the firmware. This is why the IoT is so fun, but challenging. I’m writing to let you know we are facing this challenge head-on through the entire tech stack - frontend, backend, and embedded team members will work together to create a tool that just flat works.
One of our core values at Wyze is to “move with incredible speed”. I encourage you to check firmware and web portal releases regularly. Our mission is to impress you and everyone else that needs to access their Wyze devices outside the mobile app. Your candid feedback is inspiring to know folks are using and relying on what we’re building. Let’s hope we can prove you right.