Thank you @WyzeLi !, Another Wyze Outdoor Cam V1 & V2 "No Cooldown" Thread

Cameras
, ,
21

It’s great to see WyzeLi pick this back up. :smiling_face_with_three_hearts: I can confirm this issue has been ongoing since at least November 2023 after a firmware update broke this functionality to force the WCOs to ignore the no cooldown option even though people are paying for Cam Plus.

We even got this issue added into the “Fix It Friday” list of high priority issues, but it was later forgotten about.

It’s great to see @CatHome got someone to look into this again!!! :tada:

I’m pretty sure it just needs a small firmware modification to resolve it since it was the Nov 2023 firmware that broke it.

22

I’ll add my logs here for comparison

cooldown resets to 1 minute after setting no cooldown

1828169
1828272
1828335
1828533
1828633

23

Hello @cell21633, thanks for coming back 11 months later to participate in this quest to get this issue resolved.

@WyzeLi does the Wyze Devs need more logs from WCO v1 and v2 devices, as well as the Base?

I don’t think I’ve ever sent in logs for my 3, now 4 WCO Bases, so here they are:

1830482
1830483
1830484
1830486

(when submitting a log, I assume I need to submit one for each device that is having an issue?)

Can we please get some sort of status on this issue? Anything, even if it’s you just stopping by to let us know you’re still engaged on this issue?

24

I appreciate @WyzeLi looking into this issue again, thank you.
I did need to point out, however, that my problem is related, but different in a significant way,
My WCO v2’s (firmware 4.48,4,427 and Cam Plus Unlimited) will keep the setting “No Cooldown” but that’s only what it says-- it actually is at least a one minute cooldown period confirmed by testing by walking in front of the camera while counting off the seconds. It will not capture 2nd, 3rd, etc walking in front of the camera after couting off ten second intervals.
Others have reported this as well (that though it is set for No Cooldown, it actually has at least a minute cooldown).

25

That has been the main issue since November 6, 2023. If set to No Cooldown there is still a 1 min. imposed cooldown.

26

Hello @ToeKnee,
Thank you for joining in the conversation, and confirming what @Antonius also is seeing (where even though a V1 or V2 camera with certain older firmware’s might actually be showing “No Cooldown” when the camera is actually not respecting the what is shown in the settings.)

We need to keep this thread going until Wyze resolves this issue.

I’m hoping more WCO users start voicing there concerns with this issue and how Wyze has treated this issue.

I plan on remaining vocal here until this is resolved.

I know I won’t be purchasing any additional Wyze products, nor recommending them to others until this issue is resolved.

@WyzeLi, Please give us something to nibble on here. We shouldn’t have to beg for info on this issue. Wyze has let this issue fester for far too long (since November 6, 2023?).

I will be returning my recent WCO v2 and base purchase soon, I’d rather keep it, if I knew Wyze was actively working on resolving this issue.

27

@wyzeli, 9 days and I return the WCO v2 Starter Kit to Amazon due to lack of participation by you or anyone else from Wyze at being transparent on this issue.

you did state:

And I completely understand and acknowledge that this could take “days or weeks…”

What I am having a concern about is you said stated that I could “ping you for an update anytime!”
image
Perhaps you have too much on your plate, and I need to start pinging some other Wyze Employees that might respond to my Ping Request? If not, do you have any suggestions for me to get someone (your or others) to respond?

This is starting to become less about the WCO v1 & v2 cooldown issue, and more about Wyze as a Company, and that Company’s complete disrespect for it’s customers.

If we don’t get some sort of status on this issue by April 3, the day I return my Wyze WCO v2 Starter Kit, I’ll have to cast a wider net on this issue to include additional Wyze employees and other social media platforms. (I’ve got much better things to do than drag Wyze’s name through the mud (actually it’ll be Wyze dragging itself through Mud, I’ll just simply share what I and others have experienced)

It’s getting to the point where my excitement for Wyze products is seriously waning.

28

@CatHome, you are waisting your breath. It has been my experience that Wyze does not respond when confronted directly about their issues. Looks like they are a very disorganized company.

29

Good Afternoon @WyzeLI, hope you are having a great day.

I’ve got eight days until I have no choice but to return my Wyze Cam Outdoor Starter bundle v2.

The thing is, I really want to Keep it, and use it, as it was designed to be used (with no cooldown when paying for CamPlus).

I even purchased two solar panels to use with my two WCO v2s.

Does @WyzeTeam really prefer I return this product rather than fix this issue?

30

Sadly, five days until I return this Wyze Cam Outdoor Starter Bundle v2) to Amazon

I think “Item defective or doesn’t work” is the best choice for “Why are you returning this”

image
image932×566 53.3 KB

I find it interesting that Wyze appears to have sold 300+ of the Wyze Cam Outdoor Starter Bundle v2 (1 Camera + Base Station)

300 x $79.98 = $23,994

image
image550×291 29 KB

400+ of the Wyze Cam Outdoor Add-on v2 (1 Camera, Requires Base Station)

400 x $69.98 = $27,992

image
image537×284 27.6 KB

and 50+ of the Wyze Cam Outdoor Starter Bundle v2 (1 Camera + Base Station + 32GB SD Card)

50 x $84.98 = $4,249

image
image528×292 28.8 KB

For a total of $56,235 in sales, yet, they appear to be OK with selling this defective product with no intention of informing the unsuspecting customers that they have, or will be purchasing a camera has a defect that renders the camera mostly useless.

Once I return my Wyze Cam Outdoor Starter Bundle v2, assuming the silent treatment continues (and all indicators appear that this status quo will remain of Wyze ignoring this issue and/or refusing to fix this issue), I will be posting my review of this product on Amazon.

Shame on you @WyzeLI for doing a bait and switch and leading me to believe you actually were going to do something about this issue.

All you had to do was continue with the open lines of communication that you appeared to offer up.

But Wyze Continues to shine this issue on, and alienate those that purchased the WCO only to ignore an easy fix, which would of kept your customer’s happy, and coming back for more.

Stupid me, is ‘severely’ invested in the Wyze ecosystem. My wife will be happy that I’m no longer spending additional money on Wyze products.

Hard to believe I have this many wyze products in the house…

I’ll continue to use them until they fail, and if I replace them, it’ll be something other than Wyze.

Wyze Cam V2 - 2
Wyze Cam V3 - 6 (one with blurry Lens)
Wyze Cam V4 - 3
Wyze Window Mount - 5
Wyze Cam Floodlight Pro - 2
Wyze Base Station (WCO) - 4 (3 after return on 4/2/25)
Wyze Cam Outdoor (v2) - 2 (1 after return on 4/2/25)
Wyze Cam Outdoor (v1) - 7 (2 others deceased)
Wyze Battery Cam Pro - 4
Wyze Battery Cam Solar Panel - 6
Wyze Cam Pan v2 - 2
Wyze Garage Door Controller - 1
Wyze Doorbell (v1) - 1
Wyze Lock - 1
Wyze Thermostat - 1
Wyze Room Sensor - 3
Wyze Bulb Color - 6 (3 others deceased)
Wyze Light Strip - 2
Wyze Light Strip Pro - 1
Wyze Plug CFH - 2 (status light died on one)
Wyze Plug v2 - 2
Wyze Plug Outdoor - 1
Wyze Outdoor Power Adapter - 1
Wyze Sense Hub - 2
Wyze Sense Keypad - 1
Wyze Climate Sensor - 3
Wyze Leak Sensor - 3
Wyze Entry Sensor V2 - 8
Wyze Motion Sensor V2 - 7
Wyze Sprinker Controller - 1
Wyze Sprinkler Enclosure - 1
Wyze Night Light - 8
Wyze Car

@WyzeDave @WyzeDongsheng @WyzeYun So long and thanks for all the fish!

31

I would possibly also consider something like Innaccurate website description, because it’s supposed to have no cooldown if you have the subscription and since that’s not true, it’s not working the way you were led to believe. But yes, your other option may be a better choice since it is effectively not doing what it is supposed to. Part of it functions, but one of the key things is broken right now. :+1:

Note that lots of people still love this device because most people WANT a battery camera to have a cooldown period to preserve battery life. Those of us who don’t want that are in the minority. But since that is how it is supposed to work, it needs to work that way.

I think he probably will, but I’m sure it won’t be within your needed timeline :frowning:

WOW! You have a ton of almost everything like me! :slight_smile:

I was really hoping they’d have a beta firmware ready before your return deadline. I’m disappointed that didn’t happen and don’t blame you for needing to return your order and not count on the resolution coming later. I think that’s a wise decision. Always buy and keep something for it’s current functionality, never for what you wish or hope it could do in the future. You’re making the right choice to return them by that standard, especially since we’ve been pushing for this resolution since November 2023 and when it got into Fix It Friday and still didn’t get fixed. I have hope it will get fixed eventually, but I also won’t hold my breath.

Sorry this didn’t work out well for you. I do completely understand and empathize with your frustration on this issue and don’t think there is a great excuse for why it’s not been addressed in a year and a half for a feature subscribers pay for.

32

I think I was clear that I understood timelines might not be met, I simply wanted COMMUNICATION that the issue was actively being worked on. … I’d of held onto the camera.

jake-tapper-jake-tapper-crickets

Yes, I guess you could say I’ve enjoyed most of those items, but this whole WCO debacle has me starting to research other companies, especially since I now have Home Assistant up and running (and am still wondering what to do with it yet, sadly it see’s my Wyze items, through a 3rd party integration, but as you and others have pointed out, you can’t view any cameras.

Simple communication that a beta firmware would be available in a month or two, would of sufficed.

33

OMG You’re going to love Home Assistant! Take it slow because it can be an addictive time sink. :sweat_smile: There are some great workarounds to get Wyze cams into Home Assistant, though it’s really frustrating that the main solution (Docker Wyze Bridge is currently pending a fix too). However, it is not the only way to do it. There are several other options people use. IF you are going to go away from Wyze, but still want to make use of your Wyze cameras in Home Assistant, several of your camera models support this amazing project: https://thingino.com/

You load custom RTSP firmware onto the camera and now it will run 100% locally and on Home Assistant! However, it will no longer work through the Wyze app anymore. So if you want to still get the benefit of your Wyze subscription while you have it, don’t use this project yet. There are other options that will let you use RTSP and Wyze at the same time, which is what I do.

34

Hi @CatHome,

Apology for not giving more updates about the issue!

Since April 14th, our team has been diligently investigating the root cause of the issue. Unfortunately, the process has taken longer than anticipated because the issue only reproduces once every 24 hours, and we encountered some challenges in retrieving the necessary data from the microSD card and serial port logs. However, we are still very committed to resolving this issue asap and providing the best user experience.

I completely understand that your return window is closing soon, and we genuinely appreciate your patience thus far. It could take 2-3 weeks or even longer to provide the fix considering the time needed for internal QA and beta firmware testings, and I understand that this uncertainty may not be acceptable for you.

Given the tight return window and our inability to guarantee a timely fix, I recommend that you proceed with the return to ensure you are not left with a non-functional product. We hope you consider giving us another chance in the future.

Thank you for your understanding and support!

35

Hello @WyzeLi

Thank you for the reply, that is all I needed to restore some sort of faith in you and Wyze on this issue.

I fully understand it takes time to come up with a fix.

But I feel I’ve been ghosted on this issue, which led to me expressing my dissatisfaction.

Based on how long this issue has been simmering with no fix I was truly done with Wyze

I’ll hang out for a little bit longer in hopes that this will finally be resolved.

Please let me know when a firmware is available to test I will be more than happy to install it to contribute to getting this problem fixed.

I apologize if I came off a bit rude, I’ll hold off on my annoyances, and hopefully we can put this all to rest soon.

36

Hi @CatHome,

No worries at all! I completely understand your frustration and really appreciated your patience with us. As for the firmware to test, we will post the firmware update on our release notes page as well as a new firmware prompt in the app and you can update and test the fix then.

Thanks again!

37

Do you have any idea how long before that firmware fix might be available for testing? To be clear, I am not asking for a binding guarantee from you (I know a lot of things can affect a timeline), just a rough best guess of what is anticipated or hoped for?

EDIT: Nevermind, I just saw your previous comment where you answered already:

That totally answers my questions! Thank you so much! I love that you guys are working on this! :heart:

38

Good Evening @WyzeLi just checking in to make sure this issue is still being worked on, and hasn’t fallen by the wayside.

Thanks again for keeping the fire lit under this issue.

39

Good Afternoon @WyzeLi, hope your weekend was a good one.

While we are waiting for your Wyze Programmers to provide a properly working Firmware to remove the bug that causes the forced One Minute Cooldown, is there any reason not to make available the firmware that was working properly in the interim?

According to @Antonius it was the 6 November 2023 firmware update that broke the WCOs.

I look forward to hearing from you this week on status, it’s been just over a month since I opened this thread.

Please keep us up to date on the progress of resolving this issue.

40

Probably need both the Base and Cam firmware prior to 11/6/2023. They were both issued the same day.