We’re excited to start sharing real feedback from customers about their experiences with our Customer Support Team! These testimonials come straight from users like you and highlight the work our team does every day to help resolve issues, answer questions, and keep things running smoothly.
We’ll be posting some of these stories here in the coming days to celebrate wins and learn from real-world interactions.
Have you contacted our Support Team recently?
If you’ve reached out to us in the last few months and would like to share your experience (positive or not-so-positive), we’d love to hear from you! Just reply to this thread with your story and support ticket number so we can take a look and, if needed, follow up directly.
Thanks for helping us improve and recognizing the people who make our support experience better!
She was so helpful! Explained everything she was doing. Made sure I understood what was happening. Asked if there was anything else I needed. Great customer service.
Excellent technical phone assistance.
We have just started using the Wyze camera and look forward to monitoring our dog
The last rep has been awesome! I reached out with an issue regarding my outdoor pan camera and she took the steps to make sure it was taken care of. Phenomenal job to her.
I was very happy with the agent today. He listened to my dilemma and I was very pleased with the resolution that he decided. He was pleasant and his communication skills were very good!
The customer service process for the 1 OG camera we have from the 6 was painless… a few emails with information that I had in my phone and a replacement was sent in just a few days… Wyze stands behind their products and the customer service staff shows it! Thank you Wyze for your great customer satisfaction!
I am 85 and my son had set this up and I realized I was only getting still pictures not videos like I was getting. I am not computer savvy. ------ was the most amazing Wizard. So much patience with me. She found a better way to solve my situation doing 3 different methods but we made it. She is a saint. I have a lot of patience but if I had me as a customer I am not sure I could have lasted so long. Always so calm and patient. I had to deal with a lot of customer service people with getting copies of marriage and divorce decree and all were very rude. I ended all my inquiries with a Wizard ------. Thank you ------.
I just had the absolute pleasure of interacting with M----- from Wyze, and I was blown away by her pleasant attitude and exceptional customer service!
From the moment I reached out for assistance, M----- was attentive, empathetic, and knowledgeable. She listened carefully to my concerns, asked insightful questions, and provided clear, concise solutions that exceeded my expectations.
First let me say I am an old guy that has been using Tech since the 1970s computer punch card days. I rarely call any company’s tech support because I can generally figure things out by visiting Message Boards / Forums.
That being said I would like to give a big Shout Out to WyzeJasonJ and the rest of the Wyze team that checks in on this forum. A while back I had the Wyze bug “SD card not found” when I did have a card in my cameras.
Jason I felt kept us informed on the progress on fixing the bug and requesting Log Files. Mainly on the Fix It Friday threads. Please consider bringing back the Fix It Friday forum threads. That really kept Wyze Forum users in the loop.
As for Fix-It Friday, I would really love to bring this back and am looking at ways to do it. The way it was being done became very overwhelming when I became the sole Community Manager. I hope to have it back in some form though in the coming months.
E----- was a great help to me. I think Wyze should be aware that this person is very kind and listened to an old man talk, and did me a great favor. I believe he Is a great asset to Wyze!
