We’re excited to start sharing real feedback from customers about their experiences with our Customer Support Team! These testimonials come straight from users like you and highlight the work our team does every day to help resolve issues, answer questions, and keep things running smoothly.
We’ll be posting some of these stories here in the coming days to celebrate wins and learn from real-world interactions.
Have you contacted our Support Team recently?
If you’ve reached out to us in the last few months and would like to share your experience (positive or not-so-positive), we’d love to hear from you! Just reply to this thread with your story and support ticket number so we can take a look and, if needed, follow up directly.
Thanks for helping us improve and recognizing the people who make our support experience better!
She was so helpful! Explained everything she was doing. Made sure I understood what was happening. Asked if there was anything else I needed. Great customer service.
Excellent technical phone assistance.
We have just started using the Wyze camera and look forward to monitoring our dog
The last rep has been awesome! I reached out with an issue regarding my outdoor pan camera and she took the steps to make sure it was taken care of. Phenomenal job to her.
I was very happy with the agent today. He listened to my dilemma and I was very pleased with the resolution that he decided. He was pleasant and his communication skills were very good!
The customer service process for the 1 OG camera we have from the 6 was painless… a few emails with information that I had in my phone and a replacement was sent in just a few days… Wyze stands behind their products and the customer service staff shows it! Thank you Wyze for your great customer satisfaction!
I am 85 and my son had set this up and I realized I was only getting still pictures not videos like I was getting. I am not computer savvy. ------ was the most amazing Wizard. So much patience with me. She found a better way to solve my situation doing 3 different methods but we made it. She is a saint. I have a lot of patience but if I had me as a customer I am not sure I could have lasted so long. Always so calm and patient. I had to deal with a lot of customer service people with getting copies of marriage and divorce decree and all were very rude. I ended all my inquiries with a Wizard ------. Thank you ------.
I just had the absolute pleasure of interacting with M----- from Wyze, and I was blown away by her pleasant attitude and exceptional customer service!
From the moment I reached out for assistance, M----- was attentive, empathetic, and knowledgeable. She listened carefully to my concerns, asked insightful questions, and provided clear, concise solutions that exceeded my expectations.
First let me say I am an old guy that has been using Tech since the 1970s computer punch card days. I rarely call any company’s tech support because I can generally figure things out by visiting Message Boards / Forums.
That being said I would like to give a big Shout Out to WyzeJasonJ and the rest of the Wyze team that checks in on this forum. A while back I had the Wyze bug “SD card not found” when I did have a card in my cameras.
Jason I felt kept us informed on the progress on fixing the bug and requesting Log Files. Mainly on the Fix It Friday threads. Please consider bringing back the Fix It Friday forum threads. That really kept Wyze Forum users in the loop.
As for Fix-It Friday, I would really love to bring this back and am looking at ways to do it. The way it was being done became very overwhelming when I became the sole Community Manager. I hope to have it back in some form though in the coming months.
E----- was a great help to me. I think Wyze should be aware that this person is very kind and listened to an old man talk, and did me a great favor. I believe he Is a great asset to Wyze!
Oh, I’m game! Desperate for support, I first contacted support on 5/22/25 (more than 1 month ago) & that’s resulted in the creation of the following Wyze tickets 4371603 , 4371709, 4371702 , 4371598, & 4393075.
I want to sincerely thank J----- for his exceptional response. It wasn’t just helpful—it was personal, thoughtful, and genuinely appreciated. You could immediately tell this was not a canned or scripted reply. J-----’s message made me feel respected and valued, and I truly felt like my feedback mattered.
He addressed my question thoroughly, acknowledged my background with genuine respect, and clearly took the time to provide a full, accurate response. It’s rare to find customer service that feels this authentic and human.
As someone fully transitioning to a Wyze smart home, this experience only strengthens my confidence in your brand. Great products and great people behind them—thank you, J----- and Wyze!
A----- was extremely helpful and explained everything to me and understood me as well. Also help me to send a picture of my equipment to her. Can’t thank her enough wise as well thank you so much.
You are correct that they got rid of their toll-free number some years ago. You can still talk to them on the phone though:
Call Wyze Support:
US: +1 (206) 339-9646.
Canada: +1 (581) 500-1166.
Most people now have access to a mobile phone that doesn’t incur any long distance charges. I think this is why we’re seeing a lot of companies stop paying for toll-free numbers nowadays. It’s an extra cost that is mostly unnecessary for the amount of people that would actually use it on a landline without having access to a mobile phone.
For the companies I own and contract with, very few of them choose to pay the extra costs for a toll free number anymore, with the exception being a cell phone startup.
Toll free numbers are still pretty useful for some people living in very rural areas, like one of my uncles who doesn’t really have the normal good mobile phone access where he lives. So if you’re in that kind of situation as well, I can totally understand the frustration. I know a lot of people now are making up for this by getting something like starlink and getting some kind of a VoIP phone instead of landline so they can have unlimited long distance for pretty cheap, and can also use a mobile phone through their router and do Wi-Fi calling and instead. I think that’s what my uncle does.
My favorite way to talk to support is through email. I submit a ticket about what’s wrong. They email me back and I can reply on my own time instead of dedicating a long period of time to sit on the phone, waiting for them to look into stuff, ask other departments or supervisors, and then get back to me. The convenience of the email allows me to just spend a couple minutes typing a reply and then wait and come back to their response whenever is convenient from me.
The only time I ever call or do chat now is if there is something going on where we need quick back and forth responses about a device’s behavior in real time.
Patient, kind, empathetic. Insightful, knowledgeable, capable, thorough, excellent communication skills, and diligent. I literally cannot say how grateful I am to have the human interaction with such a wonderfully talented person. Pleeeeez keep the people like this as the face and frontline of your company. If I had to “text”, “chat” or spend hours reading some boring technical manual Wyze would not have me for a customer! Thank you Dearly!!
Your Wyze agent was excellent and very knowledgeable, she walked me through my account problem step by step and resolved my problem … everything is now working perfectly thank you for all your help.
B------
thank you for all your help.