Wonderful service …and amazing support team..1st time I called with an issue and WYZE customer support walked me thru my problem and it was taking care of right away…thank you so much and DEFINITELY A SATISFIED CUSTOMER…
Customer Support has been unable to resolve my issue, as documented in this thread.
Cam Plus Live View Events are only 3 seconds, not the minimum 12 seconds - Services & Integrations - Wyze Forum
I started with case number 4382789 on June 4 2025, and it was changed to 4385129 on June 7.
On July 7 I received an email from CS essentially closing the case, even though my problem had never been fixed.
Here is what CS said .. “This request will now be closed as we are unable to offer any further troubleshooting.”
I replied to CS that my problem was still not fixed, and they started over with all their troubling shooting steps again.
So I have given up on Customer Support. I will no longer respond to Customer Support as it is just a waste of time and energy.
This is a great initiative! It’s always helpful to hear real feedback from other users, and it’s a nice way to recognize the support team’s hard work. I’ll definitely share my experience soon, thanks for encouraging open communication!
Great initiative! I had a positive experience with the support team quick response and helpful resolution. Keep up the good work!
That’s my not so great experience. You seem to only be sharing positive ones that make you look good.
We are relaying the good ones, but if others have experiences like the one you posted I am glad to see them posted so I can look into them. If you have your ticket number so I can look into it I will gladly do that.
The agent was thoughtful, patient and very well informed. He helped me work through multiple issues and taught me a lot about how to use my Wyse cameras.
I posted a negative one on July 10, see above.
Original case number started 4382789 on June 4 and was changed to 4385129 on June 7,
Problem still is not resolved.
OG owners like me continue to have problems with Cam Live Events only playing 3 seconds, as described in this thread.
It would be nice if someone from Wise acknowledged there is a problem and someone is working to fix it.
The agent was very helpful and solved my issue with the camera on our Doorbell Pro so I am very pleased.
Thank you.
She listened to my problems and offered me solutions. When I told her what she wanted, she help me set it up. She’s very informed, polite, and efficient.
Having trouble contacting Live Support by phone. Chatting produces a query about the nature of my problem, but then closes the chat and does not permit me to answer. Phone calls that are answered report no one is available and to call back later. Has anyone received Live Help recently? They used to be responsive and knowledgeable.
Hi @rickvan09 can you let me know what number you called? Did you get far enough to get a ticket number? What time did you call?
Support Hours are Monday - Friday 6am-6pm PT and Saturday and Sunday 8am-4pm PT
Edit: I brought this to the Support Teams attention and upon investigation they did find an issue with some incoming calls and are working to resolve it now. We apologize for the frustration it caused.
Why am I not receiving notifications to smartwatch as of 2 3 days ago? I used to get snapshot pictures to my watch and as of mid October I stopped receiving them. Any ideas? Besides the “static image” changing to a “GIF” and having a play button nothing has been changed or a update. Can’t seem to get a answer on this and I see you’re name alot in these threads. Tried contacting support and that was useless. Thanks
Took the words right out of my mouth. Been having issues for almost 2 months now. Besides 30 emails and every excuse in the book the issue still remains. Not only do I still have the issue I’m losing more and more features as the time goes on. Started with not receiving pictures to my watch as of mid October. Now we’re in esrly December and I don’t recieve not even notifications on my watch anymore. Cameras we’re amazing. Instead of making light bulbs and useless scales they should’ve focused on what made this company. Im so fed up I’m going to throw 5 cameras in the garbage and switch companies. My watch recieves notifications from every other app including eufy with pictures. I guess asking for the cameras to work properly has become too much for wyze
I might because I believe I saved all the emails. But after all these years I have no desire to go through it all again. I’ll dig the # up if you’re going to give me a new camera like I asked back then. All I got was 2 $10 credits to go toward a new camera from you that didn’t even work when I tried to use them. A new camera would have cost me around $70 CAD at the time because I need it for outside cause it’s my security cam.
At the time I told them that I’m a disabled female on government 6 disabolity living by herself and needed a camera for a safety net. All I got was the above. Your people left me crying at how calous your support was and how you all didn’t care. Like I said you cared enough to give me 2 credits that didn’t even work.
It’s nice that you want to look into it now but your company has lost any faith I have in them and what they say. Would have been nice for someone to do something all those years ago. To little to late. As I stated back then, unless your giving me a new camera for both breaking the functionality of my Cam Pan V1 and treating me like garbage for months only to give me unusable credits, then why bother? I have no desire to go through that experience again.
I will pass along your experience to the Head of Support and make sure he knows about it. I cannot promise that anything will come from it but I will make sure he sees your post.
I was a big fan of Wyze.
Not any more! Wyze don’t get a s*** about after warranty service or parts. My Chime for Door Bell Pro died on me after almost 2 years. Wanted to buy a replacement but it’s sold out and I’m assuming is not going to be for sale any more. Customer service adice was “ Buy on Amazon or some where else” ! It’s unacceptable. Amazon doesn’t sell it (unless you buy whole set (with the Bell ). Looks like I’m done with buying any more future Wyze products .
Welcome to the Forum, @piotrpf! 
I think perhaps you misunderstand the way Video Doorbell Pro and Chime Pro work together and why they aren’t available as separate devices. Video Doorbell Pro requires Chime Pro as a hub or wireless gateway to provide its Wi-Fi connectivity. The two devices are pre-paired, and that’s why you can’t add a second Chime Pro to Video Doorbell Pro. Wyze Support should’ve explained this to you and/or directed you to these links in the Help Center.
I don’t know if or when Video Doorbell Pro will be available from Wyze again, as they’ve introduced three newer models since its launch, and all three of those (two of which have battery-powered options) are capable of ringing a home’s built-in chime and recording locally to microSD, which I think provide advantages over Video Doorbell Pro (but that’s just my opinion).
Hi, thanks for your info. My understanding is that the Chime is prepaired for convenience only. When I set up the Door bell Pro the chime was put into pairing mode with the door bell and it announced that it was ready to connect ( via Wi-Fi). Additionally Wyze has in its store the Chimes for sale ( as an accessory). Since my chime broke , I want to buy a replacement. Unfortunately it is sold out and Wyze doesn’t care anymore . I don’t want to be forced to buy upgraded version of the door bell. I want to use the one I bought and I like. Wyze should continue to support it’s own products and supply spare accessories for them .