For the past few weeks I am getting hours of 3 second Events.
There will be a few hours of normal 12+ second events, but then several hours of only 3 second events.
It appears Wyze is having a problem.
My OG’s camera firmware is current. The 3 second problem is not a browser issue as I have the same problem with Edge and Chrome.
Anyone else having a problem with their Events only lasting 3 seconds?
Where does it say cloud recording has to be a minimum of 12 seconds? I thought recording is motion-based and if motion lasted only seconds, only those 3 seconds are recorded.
All my buggy 3 second videos are being cut short. Mailman delivering mail, me walking around front yard, etc. All these events are much longer than 3 seconds. I have never had 3 second Events in the past few years, until now.
Also, 12 seconds seems to be the standard and mentioned in these 2 articles.
My camera with Cam Plus only records 12-second videos. – Wyze
Cam Plus Lite | Home Monitoring & Security Service Plans | Wyze
The mystery continues, but I am seeing a pattern.
When I am logged into Live View with my Edge browser, all the Events that occur while I am logged in, are 3 seconds.
If/when I am logged out, all my Events are correct and full length.
So the only way for me to see all my Events in 12+ second lengths is to first log out every time I close my browser. If I just close my browser (and not log out), and come back later, all my Events will be 3 seconds.
Will have to contact customer support.
Have you tried clearing the App Cache?
It may not resolve the clip length issue but worth a try.
This past weekend, I also started receiving 3 second video event recordings with my OG instead of the usual 12 seconds with Cam Plus. I likely had my PC’s browser open with the camera view up.
Will try logging out of the browser (although I shouldn’t have to) to determine if I start getting 12 second videos again.
I have done everything I can think of. Cleared Cache, Reset Services, Power Cycle the camera, checked firmware. I just read AlbanyHDTV’s response and he/she also has an OG cam. This problem could be unique to OG cameras, and why so few people are having the same problem.
I am now wondering if this a problem unique to OG cameras.
At least I am not alone. Maybe more OG forum members will join in to this thread.
I’m not seeing this with cameras—including and specifically looking at Cam OGs—when looking at Web Events with a Cam Unlimited subscription.
If that’s the case, then I’d consider linking this topic into the announcement topic for visibility:
Like I said, I’m not seeing this on my Cam OGs or Cam OG Telephoto, but I’m also still running older firmware (1.0.84 & 1.0.80, respectively).
My 3 second videos started on May 23, four days after Firmware 1.0.98 was released. Not sure when my camera got the 1.0.98 update. I looked around and couldn’t find anywhere to download older firmware versions, specifically the previous version 1.0.84.
The latest 1.0.98 notes says * …, adding an additional layer of security to event videos and live stream.
Possibly something went wrong in 1.0.98 and needs fixing.
If you know of anywhere to get/download previous firmware versions please let me know.
I don’t think this would help in your situation, because Cam OG doesn’t officially support firmware flashing from microSD, as far as I’m aware.
My understanding with several recent firmware updates is that they’re gradual roll-outs, so the timing you’re describing seems like it might fit with that. Like I indicated before, if I was in your situation I’d be inclined to post in the announcement topic for that firmware to describe your issue and drop a link to this topic.
Everything is functioning well on my end. The solution that significantly improved my situation was installing Access Points in every corner of the house. However, I find myself needing to reboot each Access Point, modem, router, and Wyze camera daily. It might be due to an excessive overlap of Wi-Fi channels.
Do you have a Mesh network or are you using WiFi extenders?
It can be considered a mesh network. Wifi extenders cut your speed in half. I avoid those at all costs. For an Access Point, you need to wire it from the router. Totally worth it.
