For the past few weeks I am getting hours of 3 second Events.
There will be a few hours of normal 12+ second events, but then several hours of only 3 second events.
It appears Wyze is having a problem.
My OG’s camera firmware is current. The 3 second problem is not a browser issue as I have the same problem with Edge and Chrome.
Anyone else having a problem with their Events only lasting 3 seconds?
Where does it say cloud recording has to be a minimum of 12 seconds? I thought recording is motion-based and if motion lasted only seconds, only those 3 seconds are recorded.
All my buggy 3 second videos are being cut short. Mailman delivering mail, me walking around front yard, etc. All these events are much longer than 3 seconds. I have never had 3 second Events in the past few years, until now.
Also, 12 seconds seems to be the standard and mentioned in these 2 articles.
My camera with Cam Plus only records 12-second videos. – Wyze
Cam Plus Lite | Home Monitoring & Security Service Plans | Wyze
The mystery continues, but I am seeing a pattern.
When I am logged into Live View with my Edge browser, all the Events that occur while I am logged in, are 3 seconds.
If/when I am logged out, all my Events are correct and full length.
So the only way for me to see all my Events in 12+ second lengths is to first log out every time I close my browser. If I just close my browser (and not log out), and come back later, all my Events will be 3 seconds.
Will have to contact customer support.
Have you tried clearing the App Cache?
It may not resolve the clip length issue but worth a try.
This past weekend, I also started receiving 3 second video event recordings with my OG instead of the usual 12 seconds with Cam Plus. I likely had my PC’s browser open with the camera view up.
Will try logging out of the browser (although I shouldn’t have to) to determine if I start getting 12 second videos again.
I have done everything I can think of. Cleared Cache, Reset Services, Power Cycle the camera, checked firmware. I just read AlbanyHDTV’s response and he/she also has an OG cam. This problem could be unique to OG cameras, and why so few people are having the same problem.
I am now wondering if this a problem unique to OG cameras.
At least I am not alone. Maybe more OG forum members will join in to this thread.
I’m not seeing this with cameras—including and specifically looking at Cam OGs—when looking at Web Events with a Cam Unlimited subscription.
If that’s the case, then I’d consider linking this topic into the announcement topic for visibility:
Like I said, I’m not seeing this on my Cam OGs or Cam OG Telephoto, but I’m also still running older firmware (1.0.84 & 1.0.80, respectively).
My 3 second videos started on May 23, four days after Firmware 1.0.98 was released. Not sure when my camera got the 1.0.98 update. I looked around and couldn’t find anywhere to download older firmware versions, specifically the previous version 1.0.84.
The latest 1.0.98 notes says * …, adding an additional layer of security to event videos and live stream.
Possibly something went wrong in 1.0.98 and needs fixing.
If you know of anywhere to get/download previous firmware versions please let me know.
I don’t think this would help in your situation, because Cam OG doesn’t officially support firmware flashing from microSD, as far as I’m aware.
My understanding with several recent firmware updates is that they’re gradual roll-outs, so the timing you’re describing seems like it might fit with that. Like I indicated before, if I was in your situation I’d be inclined to post in the announcement topic for that firmware to describe your issue and drop a link to this topic.
Everything is functioning well on my end. The solution that significantly improved my situation was installing Access Points in every corner of the house. However, I find myself needing to reboot each Access Point, modem, router, and Wyze camera daily. It might be due to an excessive overlap of Wi-Fi channels.
Do you have a Mesh network or are you using WiFi extenders?
It can be considered a mesh network. Wifi extenders cut your speed in half. I avoid those at all costs. For an Access Point, you need to wire it from the router. Totally worth it.
I’m seeing the same issue, and like others in this thread, only if I’m logged into the browser interface. Support was unable to assist with this, but I wouldn’t expect that they could.
I updated my Cam OGs’ firmware to 1.0.98 several days ago and I’m still not seeing this. A quick review of Web Events for those cameras (as well as a Cam OG Telephoto running firmware version 1.0.84) over the past couple of days shows a variety of events, the shortest being 12 seconds and many exceeding that. This is still on a Cam Unlimited subscription.
Welcome to the Forum, @Dakhath! 
Just to confirm the steps needed to create the 3 second Events.
First log into the live web Cam Plus portal Wyze Web Live , and leave the live stream running/open.
Then open a second browser window, Wyze Web Events and click on the Events.
Then, wait until a Vehicle/Person/Pet event occurs.
In my case, all the Events that occur while I have the Live stream open in a separate browser window will be 3 seconds.
Since I started this thread about a month ago I have been communicating with Wyze tech support. I have sent 15 emails over the past month with screen shots, done all the steps requested by support and they have not been able to solve/fix the problem.
Wyze support also told me to buy a new OG, which I did, and the new OG did not fix the problem.
There are no problems when using the Wyze App. All the Events are correct length.
The problem only occurs when using the Cam Plus live web portal.
Yesterday, July 3, I received my last email from Support.
They are basically telling me to go away and quit bugging them.
Since no one else, except Dakhath, has/is reporting this issue in this Forum, I suspect it is not a wide spread problem and Wyze support probably is not researching this problem.
Until more users start to complain, I doubt Wyze is going to fix it.
Here is the last response from Wyze Support on July 3.
The email below mentions “app logs”. I never sent an App Log, so I don’t know what she is talking about. Probably a standard canned , good-bye and go away, email from Wyze support.
Hello …,
Thank you for the fast response.
***Thank you for sending that information! We’ve reached out to the team, and thanks to reports from users like you, our developers are aware of and actively investigating this issue. ***
App logs are sent directly to our engineering team to use towards improving future app and firmware releases. These logs cannot be accessed or followed by our support team. We’re working on developing a process so that we can track these logs, but it’s still very much in progress.
This request will now be closed as we are unable to offer any further troubleshooting. Please keep an eye out for future app and firmware updates. If the issue persists after those updates, please continue to submit logs so that our engineers can continue improving our devices.
***We appreciate your patience and apologize for any inconvenience while we work to get this resolved. ***
Thank you for being part of Wyze.
Is this only for Cam OG? Using a V4 and Chrome, I can’t replicate this.
Thanks for letting me/Wyze know. Do you have an OG camera?
It appears it may only be OG. Don’t really know.
