I was having the same issue. What remedied it for me is getting updated hardware for my internet gateway/modem. The only provider in my area is Xfinity. I don’t recall what version of hardware they gave me, but I think I mentioned in an earlier post when I shared that it’s now working again. Hope you get it working soon.
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Usually it is the router blocking ports. I’ve installed Wyze cams for others and had to either open ports or reduce the strength level of firewall. Additionally is seems some Wyze products now require this ports UDP: 8000
[Jun 29, 2024] Still cannot connect to my cameras when not on my home WIFI - #374 by dr.know
It was probably the XB7, that was causing issues for tons of Wyze users.
Shouldn’t need to open any ports, everything is initiated outbound, mine works fine even with uPNP disabled and no ports mapped.
Decreasing the firewall strength has helped some people, but unfortunately many ISPs don’t let you modify that (Xfinity being one that has been pretty problematic). You can disable their “advanced security” completely which has helped for some but not others.
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True however, I map every connection in and out of my router. I’ve installed Wyze cams for several people. Little less then half need some adjustment to the router or ISP. Most router are Linux based and have an admin pwd.
The UDP: 8000 port stopped the doorbell connection from working on 12/16/2024 and is not yet listed on ports required for Wyze products. -why I mentioned here.
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Very interesting. I thought it was all plug and play. I also don’t have smart doorbells.
Mapping inbound ports when not needed is a security risk, and often doesn’t bypass any “advanced security” features like antivirus, blacklists, intrusion prevention, etc.
If anything your mapping may be interfering more than helping. All of these cams initiate outbound connections only, they do not need inbound ports allowed (and outbound ports are allowed automatically).
I have no inbound or outbound ports set up for Wyze, and have uPNP disabled, and my OGs, Panv3s, and v4 all work perfectly (from a connectivity perspective anyway).
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Yeah, the Wyze app doesn’t need any open port. If it does, this forum would be awash with questions about ports.
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@dave27 @p2788deal Sorry, everything on my network has a static or assigned IP. Every port is allowed or denied according to the source, destination, time + date. Not every router and ISP are same as yours. I’m trying to help those who are having problems with their product.
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I have static LAN addresses as well and I don’t need to open a port for the Wyze app. Yours is a special case that no normal Wyze app user has. I’m guessing you have some other special need to open your router ports. A normal Wyze user doesn’t.
Most appreciated, because I can learn something new.
Is this allowance of ports just for use of the smart door bell cams? I just have a generic setup on AT&T.
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But you are doing this voluntarily. No router needs you to do this out of the box.
I applaud your security-mindedness… but with a proper firewall and protection on the end devices, there is no need.
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All my wyze cams have DHCP reservations (don’t think you can set them statically and wouldn’t want to anyway). They’re also on an isolated VLAN that can only communicate with the internet, and a few high risk ports and protocols are blocked, but otherwise they’re allowed to communicate out on all others. If you’re filtering specific inbound and outbound ports (using a very strict firewall rule base) then that’s something special you’re doing and of course you need to add ports for the cams when doing that. 99.9% of people here aren’t going to be doing that, and if they have the knowledge to do that, they know they need to add ports.
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Have a lot of Wyze products incl Beta tester, everything works fine. The Wyze doorbell Pro was the only product that stopped working on 12/26/2024. All the ports listed on the Wyze page are normally open as is the UDP: 8000 [Internet radio streams].
I’ve run into several routers however, both ISP and customer supplied that have one or more of these ports blocked. Usually setting to a lower security is simple solution. For businesses they only want the prescribed ports.
I’m only suggesting this as one possibility. If you can, temporarily disable firewall and test the doorbell. If it works, enable the firewall and look for a solution.
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As a guy in a pinch just trying to keep his girlfriend safe at home while he works, this problem is a frustrating endeavor. I bought 2 of these cameras specifically because we’re on a budget. We are flat broke. New apartment and all. And this problem has been around for years but websites and youtubers etc keep recommending the cameras. I wasted my money in a time when I have none. Why are they still selling the products without even a warning about this problem? A lawsuit needs to be filed.
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Welcome to the forum. I see you just joined 15 minutes ago.
Sorry to hear about your travails. Can you return the cams if they are under warranty?
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There is no lawsuit as there is no wrongdoing or fault, and nobody but lawyers ever get anything anyway.
If you look through here you’ll find that nearly everyone that can’t connect from outside their network is able to track it down to an ISP router issue, an ISP blocking something, VPN being in use, etc.
The vast majority of users have no issues, the small percentage that do turn to forums like this and make it look like a chronic problem. That’s why you see them so highly recommended, because generally they work.
Instead of suggesting legal action that isn’t going to happen, maybe you can give more info about your setup and see if fellow users here can help? You also have the option of returning them and trying another brand (TP Link and others have inexpensive cams) but if one is getting blocked, there is a chance the other would be too and you’d be back in the same predicament.
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So nobody finds it suspicious that irregardless of the isp issues the web view works but theres a catch. You have to pay for it. If they wanted a subscription service mandated then tell people upfront. Nobody has time to be digging through forums to get a known problem solved themselves when they purchase a product. This problem has been known for years. I don’t know about anyone else but i dont like being lied to.
Edit: thanks for the warning about other cameras potentially being blocked. I’ll gadly do my research in depth this time. Clearly amazon and youtube isnt enough.
Subscription is optional. Buying Wyze products is optional. Your best move is to return the cameras.
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Hi @acrostreetja and Welcome to the Community Forum! This is a place where we can ehlp and share ideas, pictures #Captured on Wize and make suggestions #Wishlist.
Can you be more specific as to the problem you are experiencing? If it is the subject of this thread; what have you tried to resolve it? Have you tried the Help Center: https://support.wyze.com/hc/en-us ?
That is where you could open a Service Request to resolve your issue +/or get an RMA to return your camera(s).
I’ve helped friends install Wyze camera where they could not get access from another network. It is either their router restrictions or ISP blocking the Wyze feed.
Try installing one of your camera on a friend’s network which has a different ISP and Router combination.
Check back here w/more info. Good luck!
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