Sprinklers Running Even Though Schedules Are Disabled or Deleted

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We have had our Wyze sprinkler controller since last fall. It worked great last year. I could enable or disable schedules and they would run or not run accordingly. I could also see in my app when the last time was that it had run.

This year I ran the schedules for a couple of days and then disabled them all because we had some rain and cool weather. I disabled them individually and they were grayed out in my list. However, the sprinklers continued to run even though they were disabled. I tried rebooting the controller and that would halt the current run, but they would run again the next day. I also noticed that my app did not know the sprinklers had run and was still showing the last run as being multiple days prior to before I disabled them all.

Finally, in frustration, I completely deleted all my schedules. I have no schedules at all in my schedule list. Also the offline schedule (which I never used) is not enabled. And yet the sprinklers ran again this morning at the times that were previously set up in the schedules that I deleted. I unplugged my controller as that was the only way to make it stop.

Any ideas why this is happening? Thanks in advance if anyone can help.

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Wow. That would be frustrating. Hopefully someone will chime in soon.

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That is strange.

I can’t confirm or deny this on mine because I really only disable the schedule in winter when I also disable the zones at the same time, so it’s possible the reason mine didn’t run was because I disabled the zones.

I also don’t have set day schedules. I let the AI decide when my grass needs more water in each zone. So the issue may be limited to a type of schedule.

Either way, I believe this is the first time I’m seeing somebody report that the sprinkler controller is running on a day when it’s not supposed to.

Will you contact support and let them know about this so that they at least know that this is a problem and can log it in their tracking system and maybe they can pass this on to one of the devs to try to look into and fix.

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Thank you for the response. I did submit it to support and received a reply.

Apparently my husband who initially set up the account activated a subscription and the subscription is causing the sprinkler controller to automatically water. I have a shared account and I have looked all over but I cannot see any subscription settings so I had no idea anything else was even there.

It is also weird if this is an automatic thing because it is watering at the settings that I had originally set up in my schedules (time of day and length of time for each zone).

Support told me to deactivate my subscription in order to regain control of setting up my own schedules (see their message copied below). I am going to look at this on my husband’s phone tonight since he has the primary account. I suspect he can see settings for the subscription that I am not able to see. It just seems weird to have to deactivate the subscription in order to control anything manually, but maybe that is the way it works?

Here is the reply I received:

Thank you for reaching out regarding the unexpected behavior of your Wyze Sprinkler Controller. I’m here to help troubleshoot and resolve this issue for you.

Based on the information you provided, it seems that the automatic watering is occurring due to a subscription attached to your device. The subscription may be overriding manual control settings, causing the sprinklers to run even though schedules have been disabled or deleted.

To address this issue and regain manual control over your Wyze Sprinkler Controller, I recommend disabling the subscription associated with your device. This will allow you to manage and control the sprinkler schedules directly from your app without interference from automatic settings.

You can cancel the subscription on your Wyze App completely or remove the device being bind to the subscription.

Once the subscription is disabled, you should be able to manually control your sprinkler schedules without any automatic watering occurring unexpectedly.

If you encounter any difficulties or have any further questions, please don’t hesitate to reach out. We’re here to assist you every step of the way.

Thank you for bringing this issue to our attention, and I appreciate your patience as we work to resolve it for you.

Best Regards,

Wilbren | WYZE Wizard

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Wild. Sounds like a Big Brother issue. AI should have safeguards. Interesting story.

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