I have 2 thermostats and 2 cameras installed and all were working fine until a few days ago. Both thermostats are now showing Device Offline. Cameras still work. I tried resetting each thermostat as well as the router. Tried setting the router for split band operation and verified the 2.4Ghz band wa…

This is outrageous. I followed all the steps to reconnect my thermostat and now I cant control my AC in Phoenix AZ of all HOT places. It says to factory reset and now I’m getting a hotel room. Where is the official statement from WYZE? Why is this not in the news? This is so irresponsible of a compa…

Resetting itself isn’t the problem, it’s that the app has a bug. Not sure the issue, not sure Wyze will even disclose the issue, but they clearly aren’t testing releases before deployment, especially if initially over a week ago this happened, they fixed it and it’s happening again? In your case, y…

My thermostat is stuck on the wyze logo screen. I understand it needs to be replaced. How do I do that? If I cant get it replaced and have to go to another brand, that will include 15 cameras, scale and a service monitoring plan.

Mine is doing the same thing.it kept saying offline,so I went to delete and reinstall it,and I can’t even delete it from the app to reinstall it.

Another reason I am slowly getting rid of Wyze stuff. 5 cameras in the trash and 5 to go. Looking for a new thermostat and smart plugs. I am done with always having a issue with one thing or another. The sd card issue is what was the final straw.

I bet it’s in reset mode. Unless you’re on a older version of the app or OS for your phone or can find one to install an older version you’re SOL is my understanding :melting_face:

Said multiple other times in this forum thread but you could fix it by using an older OS version of iOS or Android I think with an wyze app installed to temporarily use to setup the thermostat. Still won’t fix that it’s showing offline in your new OS version phone though unfortunately. They’ve been …

I appreciate you typing it one more time,I’m sure that was hard work.this happens to be my first time on this,so I’m sorry I didn’t see your many other posts about this exact thing.im just switching my thermostat anyways to another brand so no worries.

Im done defending this company. I am so over everything time i go in to the app to look at a camera alert or something, I automatically expect to have some problem that will cause a delay to me discovering if I have an intruder or something. If thier tecnical staff were actually any good at what th…

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Thermo October 2, 2026, 11:00pm 73

Exactly the same situation

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