I just ordered a new hub. Thank you all for the suggestions but I don’t feel comfortable having the house not armed. I did however try the last suggestion from discord and that just puts it in a ready to connect state. I did unplug it for 8 hours and was able to reconnect to WiFi only. So my final conclusion that the hub finally expired from age. I had it since the launch on 2020. Thank you!
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Thanks for sharing
This is the last reply i recieved. Note that i have been reporting the same issue for over a year.
I don’t see the last reply
John (Wyze)
Apr 16, 2024, 12:37 PM PDT
Thanks for the response, Allan.
Thank you for sending that information! We’ve reached out to the team and thanks to reports from users like you, our developers are aware of and actively investigating this issue.
App logs are sent directly to our engineering team to use to improve future app and firmware releases. These logs cannot be accessed or followed by our support team. We’re working on developing a process so that we can track these logs but it’s still very much in progress.
This request will now be closed as we are unable to offer any further troubleshooting. Please keep an eye out for future app and firmware updates. If the issue persists after those updates, please continue to submit logs so that our engineers can continue improving our devices.
We appreciate your patience and apologize for any inconvenience while we work to get this resolved.
Thank you for being part of Wyze!
John Wyze Wizard
Wyze had a promising outlook but that has quickly faded to a mickey mouse operation. One that even experts are saying to avoid, Look at latest reviews, wait there are none as reputable reviewers are saying avoid wyze.
Disappointing as it did look promising. But if a company refuses to support their product and continue to adequatly address security and privacy issues, tgen their is no future. Time to move on I guess. Only future i see with wyze is a class action suit.
Thanks, did you get a ticket number?
Anyways thanks for trying. Ill try to recoup my cost through credit card company by charge back and be done with wyze as it seems they have no interest in supporting their products. Ill make sure to share my experience.
Thanjs afain
I feel it’s Very irresponsible for Wyze as a company do not handle the situation better. They promote themselves as keeping your family safe with their security system While contingency plan other than we’ll get back to you with an email within 48 hours. I Myself live in a gentrified neighborhood where everyone mostly looks out for each other. However, there is an element that does not care about the community nor do they care about another. There have been several break-ins and carjackings as well as The elderly being abused. I rely on my Wyze security system to be in working order. Unfortunately, the system has been down for a week. I have contacted Wyze on several occasions during this time only to come to an outsourced office with no response other than what they have on script. I recently found out after talking that they have no technical or security department rectify the outage. How can Wyze sell Security systems and not have a department that can solve outage issues. Very irresponsible tech company who pries himself on helping everyone. On further investigation I found out that Dave is just a media presence and has nothing to do with the company. He’s putting in front to make us all feel safe from a Chinese company that doesn’t seem to care about their product. They should look to companies such as Apple who for the most part Go above and beyond to make sure that what they produce is safe and protect the customers who buy their products. Shame Shame On your Wyze for passing the buck Did you guys really think that email you sent out would appease everybody and keep everybody happy? Do the right thing and put your money where your mouth is and solve the situation quickly and efficiently. Stopped denying that there’s an issue that can’t be resolved. At least offer your customers, some kind of compensation for the lack of safety you’ve provided. How would you feel if your Security system was down and someone told you it will send you an email in 48 hours. Are you OK with your family not feeling safe. This is not the first time customer service has been lousy. Do better be better.
My sense hub has been down since 4/14 pm and I have tried hard and soft resets and nothing. I get 3 lights. I have submitted a ticket and logs but still nothing. So much for a reliable security system if it takes this long and still not working. Original hub since 2020. Please escalate this so I can protect my home and family.
Completely agree - umpteenth time and it is ridiculous. It always seems to happen when I go out of town or when I am in a hurry to leave. I wanted to buy one of these systems for my elderly family but there is no way they would be able to deal with resetting these even if I FaceTime them. Mine is even plugged into the router so it isn’t a WiFi issue causing it. The thing should be able to reconnect on its own without babysitting. I was able to get mine online when I returned but what a PITA the hub is.
Has anyone found a fix? Similar story for me, it went offline during the outage and never came back. I ran standard troubleshooting measures from wyze help, didn’t work, so I tried to hard reset it and now it is completely disconnected from my account. I have rebooted my router, checked my wifi connection, I connected the sense hub to ethernet, and the two lights on the outside are on but blinking faintly. Wyze doesn’t want to help me because the warranty has expired but I bought it in Oct 2022. Does that mean the sense hub just died? I am very disappointed in wyze. Any solutions/suggestions would be appreciated!
There was a power outage where our house in Georgia is located. Now the Wyze Sense Hub is offline. I am in Miami FL. Does anyone know if there is a way to reset the hub remotely?
I do have a network connection to the house because I am able to view the Wyze camera there.
I will jump here with my story, as it is almost a replay of what has been posted here.
My first hub went offline for no reason. Support was not able to solve, so they sent me a new hub (it was still under warranty). The situation repeated itself a few months later. This time I checked more in detail. I had activated wifi and removing the ethernet cable was not showing any change on the application, but the lights were changing in the hub. Tired, as @reginalawton76, I ordered a new hub and installed expecting that it will stay connected. Well, no luck. It went offline again, with the same symptoms as before.
Some interesting details that happened with all three hubs:
- Disconnecting the ethernet cable turns the center light off (meaning it is still connected via WiFi)
- Knowing the IP address of the hub, I used PING to verify basic connectivity. It is responding PINGs both via ethernet cable and WiFi
- The hub still produces sounds when sensors are activated (if they were configured to trigger sound)
- The keypad “seems” to connect with the hub, but I have no real indications about it
- Soft reset does not change the situation
I am heavily invested into the Wyze ecosystem, at more than one location. I was pleasantly surprised with the extremely fast response time from Noonlight when the alarm was triggered. But I cannot rely on this hub for my home security.
I understand that providing user support is not an easy task. I worked in IT for more than 30 years and it is not always easy or fast to provide an answer to some problems. But it is really discouraging not to have any kind of response after two device replacements.
Wyze, this is a great opportunity to improve.
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Same issues. Now when I try to add a sensor, the lights on the hub just blink forever… Can’t add new ones. Notifications from hub stopped, the restarted… Escalating home security issue to email support, get back to me in 1 to 2 days… Ca Techs are nice, just not effective… Have been Wyze customer since forever. Any of the Wyze folks know when all this mess will be rectified?
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Well, whenever you say “it does not work” then try it and it will work. Murphy’s law?
This morning I was talking to my neighbor who also has Wyze Sense Hub. Was showing how the soft-reset was not changing anything, and then … voilá! The hub restarted and came online. 
So, my Wyze Sense Hub is working now.
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So do you know how to reset the sense hub from 745 miles away? Its rather useless if it doesn’t come back online after a power outage.
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Was it Murphy? He said “whatever can go wrong will go wrong” (roughly).
I would be curious to learn who really came up with that saying/experience you mentioned…