Hi wyze sense hub, on 2nd hub same issues, now being told in hands of engineers to diagnose and cone out with firmware fix. Yet i paid for a service and product that they are failing to deliver and telling me wait we will fix it maybe.
Allan
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Ok so I removed the hub device from the app and let it sit unplugged for 20min. The went to app, added hub, plugged hub in only the same 2lights however now the left light slightly flashes. I was able to add 2 sensors then it stopped responding. So now it looks like it’s just dead
It does not recognize Internet connection which I have Ethernet. I checked the site on another device it works and I even reset modem this morning as well
have you setup a WiFi connection to it?
Under Settings, Device Info, you can add a WiFi network. Wonder if you can do that in the state it is in
No ethernet only.
Can you try setting the WiFi and see if that makes a difference?
Also, Have you tried the Soft Reset I posted?
In past i have tried wifi not as stable, so left ethernet. I have tried soft reset repeatedly in past to no avail always had to do factory reset. I have repeatedly asked for replacement and get no where except engineering is working on it, this has been over a year. Now new response is support can no longer help as engineering is working on it and wait till an app fix or new firmware. No timelines to either. So wyze has knowingly sold me faulty equipment that they will not fix or honor their warranty. As for the soft reset right now, im over 2000 miles away, and again it never worked in the past, numerous attempts.
I just dont understand wyze’s new buisness concept, sell faulty equipment for a service that i paid for and cant use then refuse to honor the warranty or even make an effort to provide a fix. This has been going on for over a year.
Can you all try something for me. I was told that someone had the same issue you are experiencing, they changed the power brick the USB cable plugged into and it started to work again.
If you have another power brick, can you replace the one on the hub is connected to and see if it works. You may have to do a soft reset, but not sure on that.
Will be interested in what you find.
Have tried that. Bigger power brick same result.
recently? Thanks for the reply.
@reginalawton76 , is it possible for you to check this as well?
I have a bigger power brick on, left it on. Has nit made any difference. I have asked repeatedly for a functioning hub, warranty replacement but wyze has refused to honor their warranty and/or service. I dont understand the need to have to do a hard reset once or twice a month, and support saying engineers are working on it, for over a year.
Can you provide your ticket numbers here so I can get some eyes here for you
ATM I have replaced Ethernet, replaced power wire as I do not use bricks as my outlets have USB and tried wifi. No change
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Thanks
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I do appreciate your attentiveness to my issue. Thank you so much. I hope the logs I have submitted will result in Wyze sending a replacement. Don’t feel good house not armed when not home.
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I am with you on that. Hope it all works out. I will continue to check. If I hear anything, I will pass it on.
Able to try using a power brick for troubleshooting? Just to give it a try and make sure using the supplied power brick and cable doesn’t fix the issue?
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Yep ill dig through emails
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This worked for someone in Discord, a little different from how I soft reset the hub. Would you all mind trying the reset this way?
Basically, the removal of the power cord is not needed.
manual restart: FIRMLY Hold the reset button in for around 10 seconds until the LED’s flash and then let go of it. It will restart and come back online for you.
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