I am very sorry about missing this until now. I checked on your support ticket and I see that it has already been handled. Thank you for letting us know about this issue. We apologize for this experience.
This whole thread, along with Amazon reviews about how the power supplies get very hot, are extremely concerning. Has anyone determined if this issue is limited to the square-shaped Cam (Wyze Cam v2 - âWYZEC2â), or does it also affect the rectangular, pan/tilt cam (Wyze Cam Pan - " WYZECP1")?
For the record: I just cancelled my WYZEC2 order through Amazon (they were running a Lightning Deal). However, Iâm keeping my order for the WYZECP1 because I canât seem to locate any hazard-related posts with that latter model.
When I used the little Wyze power bricks, I never had any problems with heat. I donât use them anymore though. Have never had a problem with the SD Card either.
Both seem to be isolated incidents that Wyze promptly makes right, when they do occur.
Slight overreaction given the numbers involved. Iâd bet that the failure rate at QC and testing is higher.
The camera itself gets a little warm while operating, but nothing unusual or unpleasant. Itâs less than the heat from an idling laptop, for example. As for the power supply brick, I just felt all of mine, and they all feel like theyâre room temperature.
Iâm very concerned about this , especially since I am new to the wyze camera thing and purchased several off Amazon recently. Considering I leave out of town many times a month , these âsecurity camerasâ are leaving me very " Insecure" over this melt down thing. I am very much considering sending everyone back to Amazon⌠What is the out come here, and please donât tell me the statics are low, because if it causes just one house fire then its already WAY to high⌠Especially if some one gets hurts⌠???
I did shoot the camera sides with a thermal infrared thermometer to get the highest temps it was putting out. The sides were the hottest with 96 - 98 which is not that high the bottom by the card was 80âŚ
I understand your concern, although these kind of issues can be caused by faulty MicroSD cards in a variety of devices. As for Wyze specifically, there have been zero reports of fires, and the camera housing is made of a flame-retardant plastic. Having said that, itâs probably not a good idea to keep ANY electrical devices close to particularly flammible items. (Itâs not a good idea to hide electrical cords behind curtains, for example.)
Due to the design of the Wyze cam, I think it would be almost impossible for an event like this to cause an actual fire, because the SD card slot is separated from the ground or mounting surface with the attached swivel base. If you extend the base, you could make that separation several centimeters if you want to. And if itâs closed, the thick plastic of the swivel base itself would probably smother any potential flame (which, itâs worth saying again, has never been reported.) But if youâre particularly worried about it, you could always remove the SD card.
Wyze did post an official update about this issue here:
Ok thank you both for your comments but I do have some potential problems with this,
Let me explain,
- You say the words " Wyze specifically, there have been zero reports of fires" well thatâs not necessarily true. A thermal issue that distorts the shape or color of a unit is a potential fire, The starter of this thread posted a picture of a âwyseâ sd card and used in a wyze camera so, wyze does carry the burden of this problem.
- The same effect you tell people to keep these cameras away from curtains and the way you describe it is as if they will âBURST INTO FLAMESâ at least when you say things like that , thatâs what I hear.
- You mention âaround 1/100,000th of a percentâ So what are you saying here? How would you like your home and family safety to be that 1 in 100,000th of a unit to do this?
- The words âflame retardant materialsâ mean NOTHING, to the people who understand fire, that just means âIT CAN BURN JUST NOT AS LIKELY TO FUEL THE FLAMEâ Lots of stuff is flame retardant and it goes up in flames all the time. Oh and are your SD cards Flame retardant?
- Not sure where these are made but I defiantly had my share of overseas products made with no particular care for my family or yours.
I am happy to hear about the â 5volts â and havenât seen any of my cameras heat up yet,
But rest assured all the fancy words and mathematics here make no difference if even (1) one person is hurt, burnt, house destroyed or family up in flames because it was just simply around 1/100,000th of a percent. Thank you in the meanwhile for responding on this since itâs a HUGE concern to me, I will continue to watch this thread, I hope EVERYONE else is also. Thank you
I said that, in general, you shouldnât keep electrical cords near curtains. I spoke about basic fire safety for all electrical devices. I canât help what you may hear, but itâs certainly nothing like what I said.
Anyway, it sounds like youâre pretty worried about it, and I doubt I can add much more to this to ease your mind. All I can say is that the risk of a melting card is infinitesimally low, let alone a fire. Certainly if you see any damage to the electronics on your unit or your SD card, you shouldnât use it. Again, that would be true of any electrical devices, frayed cords, etc. If youâre overly concerned about it, Iâd suggest unplugging all of your electrical devices when you leave home, as any of them would carry some infinitesimally low risk.
Great a SECURITY CAMERA that I have to unplug when Iâm NOT home is what your saying⌠OK I HEAR YOUâŚ
I think Iâve said all I can say here. If you have further concerns, Iâd suggest talking to Wyze directly. Hereâs the link for Wyze Support.
There is calculated risks on everything. It would be ignorance to ignore the (fancy) math. The facts are in the math and the electronics we all enjoy. The product has a 5 Volt @ 1 Amp power supply. (Volts x Amps = Watts) In fancy math thatâs 5 watts of power! Flame retardant plastics will self extenguish. The plastic will expand (and blacken), it will not support combustion. There is much more risk in our (and your) daily activities, that we all take for granted that it perfectly safe. If we objectively assessed the risk on everything we do with a 1 /100,000 chance or worse. Weâd all cowel in a corner with a blanket over our heads.
1/100,000 of a percent is even less. 
Literally one-in-a-million.
Has long as the blanket isnât Flame retardant. Yes I get the theory of getting hit by a bus when crossing the street. But and I DO SAY BUT, lets face the facts other cameras in which 'Ive owned, HAVE never had these problems with flaming up. Lots of items are flame retardant, we have in our house and it means what it says FLAME RETARDANT, NOT BURN PROOF.The last thing I want is a SECURITY CAMERA THAT MIGHT <<MIGHT burn my house down when im gone. Oh yeah unless I unplug it ⌠that s a real jokeâŚOk we can go here all day and I wont bother anymore, I hope your not that 1 in 1 million and I bet you sold a lot of cameras, I just have a huge feeling the next cameras coming out will have a huge disclaimer in or on them after the legal people get this. Maybe I ll send mine to consumer reports âŚHave great day . be safe all of youâŚ
Thank you. Missed the line from Wyze â(around 1/100,000th of a percent)â.
Even if it was 1/10,000, we humans are terrible at judging real risks over apparent risk.
If you are that worried either return them and buy something else (which will probably have the same risk factors) or set them in an ashtray or other fire safe area.
Do your other cameras say âBURN PROOFâ?
Well I wasnât going to say anything BUT I just couldnât stop myself âŚ
You said: " Do your other cameras say âBURN PROOFâ? " no they do not, but then I donât know any other cameras that have a thread going like this for this problem⌠âŚ
then you said : "set them in an ashtray or other fire safe area " really this is funny in itself. wyze cam the only camera that comes with a FREE ashtray⌠thatâs just crazy⌠in itself⌠I think we got off point here . this thread was about a solution to see who had this problem and if there was a fix âA REAL FIXâ not one like a ashtray. I guess there is not. Thank You
I donât get the paranoia. Donât get me wrong, you should be safe. But as far as I can tell, the risk is no greater than any other devices that you plug into an outlet. Everything that uses electricity has a chance of overheating. Take precautions.
Before you say anything, Iâm only of the people who had an affected cam. I posted on this thread a few months ago. Guess what? I bought another Wyze cam 3 weeks ago. Because I stand by my original belief that the camera overheat from trying to read a defected card. Said camera was working fine for an year. The problem only appeared when I put in a new sd card. When I put that card into another cam, it started to heat up right away so I took it out. Upon closer inspection, that card was bent. The locking mechanism in the first cam melted so it cant take cards anymore. Guess what? I still use that cam to spy on feral cat that lives in the shed in my backyard.
My recommendation to the Wyze team is to limit the number of attempts to read a card. After X numbers of failure, just stop trying to read the card until someone reset the cam or put in a new card.
A quick Google search would dispel that notion. Here are a handful of links with people reporting melted SD cards in lots of devices by reputable manufacturers like Canon and Nintendo, and reputable card manufacturers like Sandisk. ÂŻ\_(ă)_/ÂŻ
I also tried and failed to find an instance of an SD card failure ever causing a fire, in any device, by any manufacturer. If it has ever happened, I canât find any reports of it. Feel free to correct me if you find something.
https://www.reddit.com/r/Filmmakers/comments/5vioty/camera_melted_sd_card_any_idea_how_this_happened/
https://www.reddit.com/r/3DS/comments/76evmm/sandisk_sd_card_has_melted_my_3ds/