Hello everyone,
We appreciate your patience as we’ve looked into this and we totally understand that this can be alarming to experience. With help from our users, we’ve been tracking this issue very closely. We’ve seen 0.00001% of Wyze Cams that exhibit this behavior (around 1/100,000th of a percent). Additionally, we’ve seen no indication that these thermal events could lead to a fire hazard. Wyze Cams are made of flame retardant materials and use only 5 volts when operating.
One thing we’ve observed in some returned units is damage to the microSD cards or port. Here are a few tips we suggest to reduce that risk:
- Use up to 32GB microSD cards, but not larger
- Be careful to not bend or twist your microSD card when removing it from its packaging
- Don’t use hard tools or implements to pinch or push your microSD card
- Don’t use excessive force when inserting your microSD card and make sure it’s facing the correct direction
From our end, we are working on ways to improve Wyze Cam’s ability to detect microSD card failures and our method of communicating these issues to the customers to reduce the likelihood of this happening.
If your camera has experienced any sort of browning or deformation, please send in a support ticket through https://support.wyzecam.com/hc/en-us/requests/new. You can also let me know what your support ticket number is so we can make sure to look at it right away. We’ll send you a prepaid return label and a replacement immediately.
We appreciate any and all feedback from our users and learning how we can improve the customer experience.