We’ve recently received reports of Event videos being shown as existing in the app but not being available for download. We suspect a half hour slowdown and we are looking into this now. We apologize and will update you when we have more information.
Update 5:39 PM PT - The Event video download problem was caused by a processing delay. We are working through this and expect this issue to be resolved in about 2-3 hours. Thank you for your patience.
Update 7:37 PM PT - From our end, we are seeing data indicating that this problem has resolved. We have confirmed Event videos quickly being available for download using multiple accounts, cameras, and devices. If you are continuing to see messages like, “This video does not exist,” or, “Download failed,” please contact our support team and let us know. Again, we’re sorry for the trouble and appreciate your patience.
Update 5:39 PM PT - The Event video download problem was caused by a processing delay. We are working through this and expect this issue to be resolved in about 2-3 hours. Thank you for your patience.
Definitely a reminder, Wyze cams are not made for security solutions. By the time I receive a notification, the captured event passed,
I’m unable to “talk” to the person through the cam or alert someone.
Yeah, we love our product and how it helps make people’s lives more convenient but we also don’t recommend them for security. These are smart home cameras. That said, I’ll tell the team about your experience.
GO HOME LADY!!
It’s Thanksgiving, We need you fresh to combat the people who complain about the fact there are White cameras and Black cameras but no Pink cameras
-laughs- I appreciate it! But I want to make sure that everyone is taken care of first.
Don’t be surprised if you see me bopping around here tomorrow working on catching up to things. I live across the nation from my family and would rather spend some time working during the week than the weekend.
Just wanted you to know, as of now my cameras are acting normal. It is 10:30 pm here on the east coast. Thank you for all you do for your customers. WE APPRECIATE YOU !
I appreciate you too, @Scott57! Thanks for the confirmation!
Here’s the last update of the evening.
11/27/19 7:37 PM PT - From our end, we are seeing data indicating that this problem has resolved. We have confirmed Event videos quickly being available for download using multiple accounts, cameras, and devices. If you are continuing to see messages like, “This video does not exist,” or, “Download failed,” please contact our support team and let us know. Again, we’re sorry for the trouble and appreciate your patience.
It hasn’t fixed CMC though. I just subscribed and am getting the fail to download error. I rebooted the cam and everything. Ironically the cam that isn’t on CMC sub is working fine. Both are online as I can watch live. If it’s sound captured on the cam that’s subbed to CMC it plays. But Complete motion gives a fail to download error. And I needed that today to keep eye on something while helping MOm with thanksgiving.
!
