Over the past couple weeks since they released CMC I am getting failed to download messages on event recordings. It is fine during the day but evenings starting at 6:00pm till about 9:00pm EDT I get many on all camera motion events that are stored in the cloud. I have check my internet speed and la…

Wyze just posted an update about this, a few minutes ago. They’re looking into it. [image] RESOLVED: Event Video Download Delay - 11/27/19 Wyze News We’ve recently received reports of Event videos being shown as existing in the app but not being available for download. We…

This issue is a recent one though and would not explain why it has happened the past few weeks. When this issue is resolved, if you are still experiencing the issue I would put in a support ticket.

Honestly, I was seeing similar behavior on my account yesterday. I assume it’s related. Probably just got particularly bad today, enough for them to get some complaints.

Could be, I haven’t noticed anything in the last few days and my most recent alert was 3 hours ago so I am able to see it

I’m NOT getting images for my icons for 45 minute old events, but when I tap the icon the clip comes up comes up for the CMC cam but NOT my non-CMC cams. Fast ethernet, Samsung Tab A 128GB Android 9. Events older than 45 minutes on all my cams do show icons and come up.

I’m told that the CMC videos use different resources and this is likely why they aren’t affected. The team is working on this now and we apologize for the trouble. I’m not sure why you were running into that trouble before but I also recommend talking to the customer support team about it after the…

Last 2 evenings same time it has been 20 minutes delayed download of events. I have ticket in but I don’t expect to find anything on my side. I believe the server load or the backbone is seeing excessive traffic at this time period. You should have reporting available on the lag time for the past…

I wonder if this has anything to do with them trying to sell extended cloud time. Maybe an intentional slow do to get us to switch over and pay.

@mack0729 , we promise it’s not that (though I understand that you will likely take my words with a grain of salt). @mrgadget , I’ll share your idea with the team.

Failed to download issues in the evenings since CMC released

Cameras

nerdland November 28, 2019, 12:34am 2

Wyze just posted an update about this, a few minutes ago. They’re looking into it.

Topic		Replies	Views
RESOLVED: Event Video Download Delay - 11/27/19 Wyze News important	20	2356	December 20, 2019
Download Failed on Recent Recordings Lifestyle android	20	4392	November 28, 2019
Recorded events not downloading Cameras cam-v3	22	2217	November 11, 2024
Events not uploading to the Cloud Cameras android-and-ios	3	499	July 24, 2020
WCO download failed Cameras iphone-ipad	25	3200	December 1, 2021

Failed to download issues in the evenings since CMC released

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