Please consider changing your shipper.

Try ordering them to Canada. They don’t ship directly, so I paid for shipping to a US forwarding service in California, and then $50 worth of FedEx to Edmonton.

Still worth it though… I know it’s tough to get things like this across the border, but it’d save us Canadians a lot of money!

Yeah I think usps priority would be cheaper and quicker. Took two weeks to get to me in California. I may need to look up normal ups ground prices but for the size and weight I would be surprised if it wouldn’t be similar.

UPS for even local for our company is a around $9 so you people buying dont really have clue, Amazon has spooled you all. i do agee if you want to pay the price then get it 3 day select etc,. but i bet most of you complainers will go innovations like i did whe npush comes ti shove. Reall does an extra week realy matter. You are obviously buying this partly by quality but ALSO BECUASE OF PRICE.

(you people buying dont really have clue)

As the owner/operator of a Sole Proprietorship business, I can tell you that I am acutely aware of shipping costs. Choosing a fast/efficient method of shipping is one of the keys to keeping customers happy. I ship product all over the world, and if I were to base my shipping solely on cost, I’d be out of business.

(Amazon has spooled you all)

Amazon has spoiled EVERYONE. Right or wrong, they’ve set a number of expectations that customers look for in other entities.

(but i bet most of you complainers will go innovations like i did whe npush comes ti shove.)

I disagree. Shipping time is one of the keys to keeping clients happy… and far too many businesses overlook this fact. A business isn’t built/sustained on selling a single product to a single buyer… success is selling multiple times, to the same clients. In other words, repeat business. If a business chooses shippers based solely on who’s the cheapest, their shooting themselves in the foot.

(Really does an extra week really matter)

Based on this thread existing, I would say the answer to that is obvious. It does matter. I don’t like it any more than other businesses, but the fact is that shipping speed is important to customers, and it does affect sales, particularly repeat sales.

I’m still waiting for my order to arrive, it’s been 8 days so far. Kent Washington to Victorville California is only 1100 miles due South. I placed my order on January 17th, and was advised to expect a shipping time of 4 to 7 days, now that’s been updated to Saturday January 27th. A full 10 days at a cost of $42.00 for expedited shipping is unacceptable. People who go into business need to understand, no matter how outstanding the product, without good customer service, you won’t be able to keep you customers.

Thanks for all the feedback! Like WyzeR mentioned, we are working to add more shipping options in the future. :slight_smile:

Totally agree. USPS flat rate is got to be much better deal.

I disagree. I think the best way to keep shipping costs from being ridiculous while maintaining decent ship times is to stop using any USPS partnership with FedEx and UPS. I no longer shop with merchants who use FedEx Smartpost or UPS Surepost. Those services stink on hot ice. I placed two orders with two different merchants at the same time a few months ago. One used FedEx Smartpost (LifeProof), the other used straight USPS (Bodyguardz). The former took 20 days to arrive, the latter just 6 days to arrive, both coming from the same area of the country. I’ve had similar experiences with UPS Surepost.

I don’t know the details of who Wyze uses to ship - I think straight USPS in at least some cases - but if they ever go to FedEx Smartpost or UPS Surepost for shipments to me, it’ll be the last time I buy from Wyze.

FedEx Smartpost and UPS Surepost are two of the absolute worst shipping methods, IMO.

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This thread is over a year old and Wyze still only offers one shipping choice, the one we all love to hate. Seems Wyze is not listening to their customers and delivering on promises. :rage:

I suggest if you want to buy a Wyze cam and have Amazon buy it from them. You pay the same total of $26 but get free 1 or 2 day shipping.

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Just sharing my experience with UPS mail innovations:
Days after the expected delivery, I call ups to check the status and they say since this is mail innovations, I have to contact the shipper (Wyze) to get an update.
I contact USPS, and they are not able to answer any of my questions because this is still with UPS.
With this experience, my impression is that UPS innovations is like a ghost shipping company that neither UPS nor USPS support or want to get involved in.
I personally don’t have a problem with long delivery times, but with the lack of information / communication from ups/usps when using mail innovations.
Other shipping options would be greatly appreciated!

I know this is an old thread, but I have to weigh in.

In my neck of the woods (central MA), FedEx is the bane of my existence. They are hands down the worst carrier I’ve ever dealt with time after time. I was very sad to see recent Wyze shipments go out via FedEx.

I have (and actively do) stopped shopping from places that only offer FedEx. I love wyze, but I can not support FedEx. While that exists as the only shipment option I can not order future things direct from wyze.


First off, I assume there is not a “Wyze warehouse”, so most likely all Wyze products are drop-shipped (someone correct me if I’m rwong).

A suggestion - for me, Home Depot carries the Wyze cameras in ALL the stores within acceptable driving time - within 30 minutes (at worse), I can arrive at seven HDs. And if anything is rwong with the cam, you simply drive back and exchange it or get your money back. No waiting for shipping to happen and if something is amiss, you don’t have to wait on Wyze to respond and provide an RMA label, ad nauseum.

I agree, USPS and FEDEX are terrible. But it may not be USPS fault entirely in this instance. The tracking number given shows USPS hasn’t even got the package yet, so Wyze is to blame here. As far as FEDEX the app showed yesterday 5/17 to be delivered by end of day, nothing arrived, checked it again today and now it says pending, seems like it’s stuck in PA. I will be refusing delivery when it finally comes and want my refund. Sorry, I’m done with Wyze, better off sticking with Ring and Blink. I figured I would give Wyze a shot, but they fail to impress.

My experience with FedEx so-called Smartpost has never been pleasant. Here’s the ground track for my latest order that only has to go 70 miles from Fontana to my home.

If that link didn’t display, here’s a synopsis. It was submitted to FedEx on May 3rd and was delivered to me on May 18th. I’d pay extra for USPS Flatrate.

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Yep, Fed Ex has really gone downhill as of late. My Wyze car is still at a Fed Ex hub up near Seattle, and no idea yet on when it will be delivered 60 miles away. It could have driven itself here from California for the time Fed Ex has had it (and probably gotten some good video along the way!).

Now that you have made improvements to you forum, why don’t you start working on improvements to shipping products that have been pre-ordered back in April? I’m still waiting on the lamp that I ordered. If you can’t supply products then you should to pre-sale them.

[Mod Edit]: Your Post was merged for reasons of search clarity.

They are all a mess. Around here, USPS is the worst. If I see a certain local city in my tracking, I can almost be positive my item will either go missing permanently or vanish for a few weeks until I open a few cases and then it magically appears one day with no tracking update. I am still waiting on some items that were ordered before Christmas that USPS has conveniently lost. Ever since DeJoy took over, the postal service has been an absolute mess. I can’t wait until he is gone.

UPS is the second worst around here. Yet, if I go an hour north, UPS is amazing.

Here, FedEx is the reliable service (next to DHL). If I need to make sure something gets where I want, FedEx is my go to. But like I said, around here. Its purely regional.

Agreed. Smartpost/surepost is junk. It took 6 days to send an item from my office to my house(when I tested smartpost for our company). Normal usps took a day as expected. Granted this was pre-covid. Once the pandemic is over and things recover, there had better be the same level of service they used to have. I am sick of paying for insurance or delivery guarantee and not being able to claim on it when they screw up.

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My contempt for FedEx Smartpost and UPS Surepost far predate Covid. They have been horrible services for many years. I think there’s even a Facebook page devoted to the subject.

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You mention FedEx and UPS. I don’t think our criticisms are of those services. It’s their partnerships with USPS that stink on hot ice, FedEx’ Smartpost and UPS’ Surepost.

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