The Playback icon is greyed out when viewing any events in the event section using new v3 black camera (purchased in Jan, 2024). Using latest firmware version 4.36.11.8391 with Cam Unlimited and a 128 GB Sandisk MicroSD card (also tried 2 others). Recorded video playback works fine when using the …

delete the app and all data, reinstall the app. This fixed a lot of similar issues for me recently related to SD card playback and app UI weirdness with only certain new cameras. I also had been through several SD cards trying to fix and was convinced the cam was bad, but the app delete/reinstall …

Thanks for the feedback. I just tried deleting the app (and all app/cache data) and then reinstalling, but the issue still persists.

Having the same issue, did you get it figured out?

I have tried all the tips suggested to get it to reset and still persist. I was curious and went and installed some new SD cards and two other cameras that didn’t have any installed they’re all having the same issue. Any older ones that were already connected with SD cards is working fine in the eve…

Seems to be a bug in the latest Wyze App. [image] Fix-It Friday - 3/1/2024 Reddit - microSD playback button is grayed out on Event Viewer :floppy_disk: We have located the root cause and are hoping to have the fix in the next app release.

This is what I get on iOS from a new V3 I installed yesterday. It will playback from SD just fine from live view but when I try to use SD playback from the events page I get this: Log # 1347699 / Wyze Ticket 3731304 I installed a different new V3 two weeks ago and using the SD playback from event…

I have the exact same problem. and my camera are older. Wyze has done something and has not fixed it. Also if you have cam plus. it will just show no events even if someone was standing in front of the camera.

I have Cam Plus events. The V3 that I show above is one of five V3 cams and it is the only one with the playback issue. It has the same firmware as all the other V3 cams also 4.36.11.8391. [evt]

I just bought a brand new v3 camera and it has the exact same issue as the first one. I’m returning both cameras to Amazon and leaving a negative review with details of this problem until it is resolved.

I have submitted diagnostic log # 1349535 on March 15, 2024 at 10:12 EST. Support ticket number is 3735017.

Playback icon is greyed out when viewing any events in the event section using new v3 black camera (purchased in Jan, 2024)

Cameras

StevenA March 13, 2024, 2:58am 6

Seems to be a bug in the latest Wyze App.

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Playback icon is greyed out when viewing any events in the event section using new v3 black camera (purchased in Jan, 2024)

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