Hello everyone, 
We have some new issues added to the list this week and need some help gathering more information so we can get them fixed. So without further delay, here is this week’s Fix-It Friday update:
Forum - Wyze Cam Outdoor has a forced cooldown period of 1-minute even with Cam Plus and “No Cooldown” setting enabled
We are looking into this but would like some more logs when it happens. Here is how to send one:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Reddit - Event Notifications are doubled and missing thumbnails
We have located the cause of this and hope to have the fix released soon. We apologize for the inconvenience.
Core - No Events showing on the Events tab
We are looking into this and would love some logs if this is happening to you. We also have some other questions. Are you receiving notifications of events and, if so, do you get an error when you try and watch it by clicking on the notification?
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Sense Hub not reconnecting on its own
We are looking into these reports and I will have an update when we know more.
- Let’s Take a Look at Some Previous Submissions -
Core - Wyze Cam Pan v3 pan/tilt control issues
We need some more logs for this one since we are still unable to reproduce it internally. If it is affecting you, let us know. Here is how:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Wyze Cam v3 Pro floating window not working for everyone
We have found the cause of this and should have it fixed in an upcoming app release.
Discord - Wyze Video Doorbell time stamp jumps around
Is this still happening to you? If so, please let us know.
Reddit - microSD playback button is grayed out on Event Viewer
We have located the root cause and are hoping to have the fix in the next app release.
Discord - Wyze Cam v3 not loading in group view
We are still having trouble tracking down the root cause of this and could use some more logs.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings
We are still working on getting this merged into an upcoming firmware release.
Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees
We had a few people say this was still an issue. Could we get some logs if you are still experiencing this? In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Wyze Thermostat drops offline often
We have found a possible solution for this and are working to get it in an upcoming firmware release.
Reddit - No audio playback on Wyze Cam v3 when connected to Wyze Cam Floodlight accessory
We have located the root cause of this and are merging it into an upcoming firmware release.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
This is still in QA testing for a future firmware release.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We are still looking into the information you have provided, I will pass along an update when I know more.
Reddit - Wyze Cam Pan v3 does not return to set home position
We released a beta that is a step towards fixing the waypoint drift issue. This beta will not change the current experience, but will give us some data needed to get to that point. Thank you for your patience.
Reddit - Event playback in the app is stuttering
As noted above, we think we have a fix for this and are working on getting it merged into an upcoming firmware release.
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
This is currently in QA testing for a future firmware release.
See you next week. Have a great weekend.