Playback does not work from the event view

Yes. I am familiar. I thought we were focusing on V3 cams specifically.

Iā€™ve installed other WYZE cameras in the past 2 months that work fine. Even the pan cam v3 works.

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Were any regular v3 cameras setup in the last 2 months? My observation is the Events Playback button problem is mainly affecting recently setup v3 cameras.

Yes, all of my cameras were installed in the past 2 months. (15)

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My (3) V3 Wyze Cams were purchased and set up within the last two weeks.

I setup 2 V3ā€™s this month neither will play back events from the SD card. I have 6 older V3 cams that work just fine. I am subscribed to Cam Plus.

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Update:
I live chatted with WYZE support yesterday, (they actually responded in the holiday, (but arenā€™t they located in China?) I also forwarded 5 logs for each of my five v3s. After complaining about the lack of previous response on this issue I was contacted via email by a service tech who said they didnā€™t have a way to view the logs and he was forwarding them to the engineers. I told the live chat person that I thought they were just using stall tactics.
Letā€™s keep after them on this topic, donā€™t let this topic close until it is resolved to our satisfaction.

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We could call for a general strike but I was only able to get one to commit (weakly) last year and I doubt much has changed in that respect. :smile:

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It doesnā€™t make sense.

I have been lucky as well while some friends have not.

I doubt that it is luck. It seems to be the chance you take with that cam you are given. Fate?

ā€œā€¦ā€¦just using stall tactics.ā€ Ainā€™t dat da troof.

I just think itā€™s buggy hardware that no one knows how to fix.

Luckily mine work.

Bla da bla da blaā€¦ from Wyze. Itā€™s been monthsā€¦ when will this be fixed??? or send me an address/contact so I can get these POCā€™s replaced.

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We just got the pan v3 today. We are having the same issue.

My other v1, v2, and v3s are not experiencing this.

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Same issue here.

When viewing an event video on a Cam Pan v3, clicking the icon to go directly to the SD video results in this message:

If I back out of the event video, go to ā€œHomeā€ in the app, select the camera, and select SD card video from live camera view I can access the SD card video fine.

This happens on all of my five (5) Cam Pan v3 cameras, but none of my three (3) Cam Pan v1 cameras. I canā€™t check the Cam Pan v2 because I had given it to a friend a while back and donā€™t have one.

Yes, Iā€™ve restarted all my cameras, and uninstalled/reinstalled the app, blah, blah, blah.

Iā€™ve reseated and reformated (in the camera) all my SD cards. They are all Sandisk 256GB High Endurance cards.

Same behavior on an Android 7 tablet, Android 13 tablet, and Android 13 phone.

I suspect this began after the last firmware updates on my Cam Pan v3s. Or maybe the last App update, as I did both around the same timeframe.

Iā€™m on the Cam Unlimited subscription plan.

Iā€™m on the most current firmware and app version.

Latest App version: 2.50.6.469
Latest Firmware: 4.50.4.9222

Jeff

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:cricket: :cricket: :cricket: :cricket: :cricket: (s) This issue has been around since February 2024. Out of 12 cameras I have one that will not playback from events page and that is my newest March 2024 V3.

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Iā€™m at a loss for why the silence from WYZE. Not as much as an acknowledgement. Some response, even a small one would be helpful.

WYZE! Please RESPOND!

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Maybe their To-Do list has a typo that says To-Donā€™t Do. :roll_eyes:

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Iā€™ve stated my opinion about this bug multiple times and I repeat; this is an easy bug fix, why?

Because they have the piece of code thatā€™s already working. Thatā€™s the SD card access from the cameraā€™s live view.

And more importantly, if they have a source code management software in place (git or similar), itā€™s easy to backtrack in time to see which particular code change broke it.

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Mine too, I donā€™t think they know how to fix this.

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Having the same issue. Canā€™t playback SD from Events page. Says I donā€™t have an SD Card installed, but I can playback from Live View. Itā€™s frustrating to have to scroll all the way back to the specific time of the event, especially if itā€™s not a super recent event.

Log# 1434785

Wyze Cam v3 purchased on January 24, 2024 from Wyze Canada website. It was bundled with the Lamp Socket.