I am using Wyze Cam v3 with firmware version 4.36.11.8391. The cam has a SD card installed. The recording is working properly. On the “Events” page, when I check an event and press “Playback”, the app says “Unable to View Playback To view playback … insert a microSD card”.
Looks like the app has a bug given that my cam has a SD card.
Widely discussed here on the forum. SOME people are seeing that.
Any customer support from Wyze can respond?
Forget Customer Support, they know about the issue. Submit a log with date and time like numerous other users have. Tag @WyzeJasonJ
Reddit - When clicking on microSD from the Event Tab it says there is no microSD installed
The engineers are looking into this. If this is happening to you, can you submit a log and let me know the log number?
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
I suspect if this is a bug or an intended “feature”. If you have more than n cameras, you will lose the function to view the event playback even if you have a SD card installed.
The issue is you can not view the SD card recordings playback from the events page. Playback of the entire SD from live view works just fine and playback of events saved on the cloud also work just fine.
My 2 cameras (v3) are fine but I recently installed a new one and the new one is the one having the issue of not recording the playback. They are all up to date and have the same version. Why is just the new one not working and showing my recordings?
I wish I knew. The newest of my five V3 cams is the only one with the issue.
Encountered SD card not found. I have read many complaints about this and it finally struck home. One V2 out of 7 cams.
Help please @WyzeJasonJ
Well… I restarted the cam and had a couple of Mojitos. I went to cook dinner on an outdoor grill and forgot about my cam issue.
Hours later, I looked at the cam and found the issue resolved itself. I could now see the earlier events. I can also see that my card has data on it. This may not be the same issue others are having since a reboot took care of my issue.
Same issue for me on my latest v3. Here is the log, 1406016
Same issue for me on V3 cameras. Submitted Log # 1427366.
Any update from Wyze support?
I agree I just updated 5 v2 cameras to v3 and get that message randomly on some of them. Either that or micro SD card not recognized. I won’t waste my time contacting support, they will run you in circles and waste your time. It is definitely a bug and maybe if someone contacts customer support and gets it documented they will look at it and fix it. Or its on purpose to sell your their CamPlus subscription, constantly hounding you. I only say that because it is very random? Bugs are usually consistent.
I have the same issue as well. My Log ID is 1509494 @WyzeJasonJ
They are doing everything they can to force you to take their worthless CamPlus subscription. They no longer care about the quality of their products or support.
Same issue Log ID 1572206 @WyzeJasonJ
Welcome to the forum.
The issue was fixed a long time ago. What firmware are you using in your V3?
I had one cam with the issue but it was fixed a long time ago.
Hi. I have three V3 cams that just purchased and were added to my cam plus Lite service. My other 13 are fine but these new ones are having the issue of enabling to view playback from my SD cards at the events tab. The SD cards work fine with the older cameras. Firmware is supposed to be the latest one 4.36.13.0416.
The seemed to be the issue with a lot of the newer V3, the one I had the problem with was my newest V3 that I installed in March 2024. The did some kind of fix ? mine and many others just started working correctly it was not a firmware change. I’ll look of the old post.
My cam started working correctly in June 2024.
This was what I posted but you can read the entire thread. There was some suggestions if you are using CP lite, I was not I have cam unlimited…
They have been notified hundreds of times already.