Picture on Alexa Echo Show 5 not oriented

[Partsman41953]

Hello,

While using the WYZE doorbell camera with Alexa Echo Show 5 the picture needs to be rotated 90 degrees. Has anyone else come across this and if so, is there a way to correct this?

Thanks

[Mod Edit]: Your post was merged to this category since it involves a question and not a request for a Product or Service enhancement by Wyze.

[spamoni]

Wyze knows about this already. I am sure they are looking into it, but want to do it in a fashion where the picture does not get stretched.

[Customer]

The story was they were going to completely remove the ability to view the doorbell via Alexa and Echo Shows because the camera didn’t have the power to rotate the image and they were tired of people complaining. I don’t know if that has changed.

Video Doorbell

Yeah, here is what they said on the issue: I agree that Wyze should keep it streaming to Alexa, even if it is rotated weird, though it should have never been a selling point for people…if it was, it was a misunderstanding because when they launched the VDB, I read that Wyze clarified that they probably would never be able to stream the VDB video to Google or Alexa because the Video dimensions didn’t fit into what Google and Alexa allowed (therefore Google and Alexa wouldn’t allow it video str…

Echo show image orientation for doorbell

You have got to be kidding. That should be an easy fix. Rotate the video in the software for export to cloud or other devices.

[carverofchoice]

Apparently the Video Doorbell streaming on Alexa was removed due to a bug but they’re trying to turn it back on, so that’s good news. REDDIT AMA SOURCE

[Customer]

Unfortunate use of the word “flipping” in this context, eh?

So if they return the feature will it still be oriented incorrectly? And what about the newer doorbell?