Outdoor Base Station Lost Connection

Cameras
42

I opened a ticket for this in June which up until now was not resolved. I came back on here to check for updates and saw this post. Tried it and it solved mine as well. Now, to update or not to update??

1 Like
43

That is great news. I beta test FW as I like to see what is coming and provide feedback. I have yet to have an issue with the updates, but I do a camera at a time and makes sure I do it in the order it suggests for the WCO.

The steps were provided by @Muda888 . Gotta give credit where it should be. :+1:

44

I havenā€™t allowed the update. I donā€™t plan to until they say theyā€™ve fixed this. There were others having issues with the firmware update that was supposed to take care of this and I havenā€™t seen any updates since.

45

I updated to 4.16.2.16 back in August when it came out w/o any issues. That is until I got hit by a double whammy of loosing power (my 5yr grandson unplugged it) and the AWS outage occurring during my problem solving.
Long story short: After hardwire connecting the base and force loading the firmware to 4.16.2.37 (using the links and comments provided above and below (Thank You)) I was able to get everything back and fully operational.
(note: You donā€™t need to remove everything from the SD card when loading the firmware update, but you do need to remove the update folder afterwards.)

46

I have been a multi-comment complainant on this board but just to let you know I do now have the camera and base station working consistently, but only if I have the base station connected by ethernet cable to the router - not using wifi. So far at leastā€¦

1 Like
47

After 6 months of wi-fi failure, I finally had success with app version 2.27.34 (6). Some caveats: turn off cellular data and any VPNs, and when the base is set up under Ethernet, tap the gear icon, then Device Info, and make sure that a wi-fi network has been saved. And Iā€™m still not sure whether it will connect with a tri-band auto selection (SmartConnect); if not, try a separate guest network (the problem with spaces in the name is supposed to have been fixed).