@mjsydow, what did Support say when you contacted them about this? If you got initial confirmation after placing your order, then I’d expect an agent to be able to answer questions about your order, especially if you can provide an order number.
I don’t know if that’s what happened in this case or not. I’m just speculating based on what I recall seeing in the past. I haven’t really seen much activity in the Battery Video Doorbell (what this post is tagged with) announcement topic, so I’ve wondered if there hasn’t been as much interest in that launch as with others, but I don’t have any real insight into that.