I have 3 V3 and all have this playback failure, so frustrated why WYZE team is so slow to respond for this problem
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That workaround is good. Thanks for the information.
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It helps, but … I use an iPad locked in Landscape mode about 95% of the time. After selecting an event, the event playback begins to play, in Landscape, but only extends (left to right) about 2/3 of the way across the screen, with a large black bar on the right. Note that the Playback option/button isn’t even visible at the bottom. So in order to use the workaround I have to unlock and switch to Portrait (which reveals the Playback option), then switch back to Landscape when finished. Still a useful tip, but pretty cumbersome.
Any updates? I’m having the same issue.
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A post was merged into an existing topic: CamPlus playback storage
A post was merged into an existing topic: CamPlus playback storage
I have android, AND a subscription.
This started happening to me this morning.
I had an event from last night that it will not play back and gives me an error code 2004 Unknown.
I looked at my timeline on the SD card, and the event played back just fine.
But when I chose to record the event, it showed up in gallery with zero seconds and would not playback. I tried to record it from the SD twice with the same result. Zero seconds and no video.
has anyone with open tickets with Wyze received an update? I opened mine last week and they replied back that they were looking into this but no update since then.
This issue makes the cameras useless
No specific response, but this particular time was the first time I submitted anything.
I am not a coder but to me it seems like this issue should be a straightforward fix. Since “Playback” is the end result from viewing from the “Home” screen or from via the “Events” screen, the issue is the route to execute the command is incorrect. In other words, the paths are going to the same destination, yet the Playback route from the Events page works and from the Home page it does not. It looks like the “slider time” (time in the oval at the top of the page) does not recognize the video time when the operation fails (or vice versa) as I don’t ever see the time on the video change when attempting to view Playback from the usual Home route. The video time does change to the correct chosen slider time through the Events page after 2-3 seconds. My guess is that it’s one or two lines of code in the route to Playback from the Home page that are incorrect or without an end result path (I’m sure there’s correct terminology for this but I do not know what it is lol).
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I have 11 Wyze V3 cameras in operation, all with SD cards and all with playback working fine via IOS until about 10 days ago when the “operation failed” errors presented during playback attempts. Yesterday’s update to iOS’s Wyze app provided no updates to fix this problem. Come on Wyze…at least respond in your own forum that you are aware of the problem and are working on it. You are failing many of your long time customers whose frustrations are rapidly growing to the point of proactively bashing what used to be a good product.
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Looks like the issue here is due to there not being a video at the selected time when entering “View Playback”. The app bugs out when landing on a white area in the timeline.
When using workarounds to view playback, if you scrub the timeline and land on a white area (No Video At The Selected Time), then continue scrubbing to a green area (Video Clip), it jumps back to the last green area you viewed. Making it so you need to keep landing on a green area to continue viewing past events.
So when you tap “View Playback”, it usually starts from a white area, then you scrub to a green area and get the error “Operation Failed”. It’s because there is no previous green area where the timeline can jump back to, as you started the “View Playback” from a white area.
Workaround solutions, so you start playback at a green area:
1: As someone started previously, tap an event from the Events tab, then Playback.
or
2: Under Advanced Settings, set to Continuous record for a couple minutes, then View Playback as normal.
Hope this gets fixed on the next update.
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I have exactly the same problem. 10 cameras, all are unable to playback from the SD card starting a few months ago. I’ve tried all the troubleshooting all the way to hard resets and nothing works. This is obviously a software bug at their end since they’ve all quit. I’ve sent log files to Wyze and waiting for a fix. They’re pushing their cam+ service so hard, I’m a little worried that this is on purpose to get subscriptions up.
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I’ve been using these cameras for so many years without problems and now I’m having exactly the same issue, “operation failed” for all 10 of my cameras. Is this a ploy to get us all to subscribe to cam+? Maybe they’re having financial trouble and need to juice the subscription revenue
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same problem on my 10 cameras, no security around my house, is it time to dump Wyze for something else? They used to be so reliable?
their whole business is now to push monthly payments so cam plus will be working perfectly. They don’t have any incentive to fix the cameras for customers that don’t pay every month
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So last night (6/9/23) somewhere between 11p-12a PDT the function actually worked properly for me - View Playback from “home” rather than Playback through Events. Sadly this morning View Playback (from Home) is back to Operation Failed. But perhaps they are working on it after all. (I do have beta version 4679.)
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WYZE will lost some loyal customs like me, all 3 don’t play back on SD and they have not took actions for weeks
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All I get from Wyze customer support is a new ticket number every time I contact them I go through the same trouble shooting. Just out of curiosity is anyone with the cam+ service having the same issue??
I have the same issue. However it is only an issue on my iOS device. View playback works fine on my Android device. This is likely an Apple iOS app issue. I am running iOS 16.5 on iPad. Android v 13 on Samsung phone.
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