Reads like you tried about everything except swapping power sources.
If still under warranty:
How to Initiate a Warranty Claim
Start the process by submitting a ticket and selecting “Technical Support” as the support topic.
Describe in detail the quality-related issue that you are experiencing with your Wyze product, so that Wyze Labs is able to troubleshoot the issue with your unit.
Provide a valid proof of purchase.
If your purchase was made on Wyze.com, a valid proof of purchase would be an order number or sales invoice.
If your purchase was made from an authorized reseller, a valid proof of purchase would be a dated sales receipt from the authorized reseller that includes a description of the product and the price.
It may be necessary to return the product for quality testing. If so, Wyze Labs will provide you with a prepaid shipping label and return instructions.
One thought. I have AT&T and they like to set up the WiFi so the 2.4GHz and 5GHz bands have the same SSID. Check that. If so , change it so the bands have different SSID’s
That is what support told me on a similar problem.
I went into the router settings and already named my 2.4 GHZ and 5 GHZ bands differently, different passwords too. In the device info, it’s on the correct 2.4 GHZ network.
It’s weird because it’ll work SOMETIMES. Like yesterday, I just let it be and it was on all night and day! Now, it’s off and probably will be off all night. Next thing I’ll do is swap the locations of a working camera with this malfunctioning paperweight camera, and see if it’s something with the location or camera itself.
ASUS router by any chance? I know you’ve said that just one cam is misbehaving, but if so it wouldn’t hurt to reference the following post. After disabling this setting on my ASUS RT-AC68U, all 6 of my cams began connecting much more reliably. My $0.02 …
I have something weird in my house that you may want to think about. I have an window that is 20 feet from the router where the camera will not work. Keeps losing connection. I have worked with WYZE support, done RouteThisHelps reports, but nothing. I just can’t have the camera there. I had to move it a couple of feet. Not sure this helps but just a thought
It’s now working 24/7 after I kicked a bunch of devices off the network. I guess the network was too congested? After my ex moved out (he just stayed inside playing video games and watching videos all day so he was using up so much network data), it’s working!
Just in case anyone else was looking through here, I just had an issue with one of my v2 cams dropping signal about every 15-20 seconds for about 3-4 seconds. Turns out it was because I was using a longer 3rd party power cable that I got from Amazon. When I switched back to the one that came with the camera, the dropped signal stopped happening. Hope that helps someone since it has been driving me crazy for days.
I kinda had the same issue, it was fine at first after adding the V3. I have 3 - V2’s and then today they are continually not connecting. I disconnected all the V2’s and let the V3 run by itself for a while and I just connected back one of the V2 cams and will slowly add the rest back. Will let you know the results.
ASUS router by any chance? I know you’ve said that just one cam is misbehaving, but if so it wouldn’t hurt to reference the following post. After disabling this setting on my ASUS RT-1900, all 3 of my cams began connecting much more reliably. My $0.02 …
I did this thanks to another post on here, and now my cameras work like a charm. You can always reset your router back if it doesn’t work.
Thanks milehiguy
