I apologize for the time it is taking to figure this out. This has been a very tough issue and we are still working on it diligently. Here is a brief rundown of what we have encountered so far:
We started seeing reports in May from users that the Wyze Cam v1 was not able to reconnect after any type of power loss. We started to look at the metrics and found there was a steadily increasing number of Wyze Cam v1’s that were offline.
Since the last Wyze Cam v1 firmware was released on January 21, 2020, we suspected a cloud issue that was introduced on or around May 2, 2022. When looking at the cloud/camera interaction we found a possible issue with some code on the cloud connected to Cam Plus Lite. We then ran a script to clean all the Wyze Cam v1 cloud code relating to Cam Plus Lite.
With the issue possibly resolved, customers were asked to try their devices that would not connect and these devices ended up still not connecting. We then started to collect MAC addresses to look into it a bit deeper. We had indeed found a cloud issue with Cam Plus Lite interaction but it had not fixed the full problem. Checking metrics again showed devices with this issue were still increasing and this meant we had more than one issue. The firmware for Wyze Cam v1 was written in a different way than the other versions and we had to get people from that original team to start the process of looking into the firmware. We have also found users have started to report they could get older versions of the firmware to work. Using that information, we have found another possible issue and are looking into possible solutions.
We will continue working on this problem and make sure we do our best to take care of our early adopters.