Notification Issue v4

Cameras
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I hope someone can help me out. i have 2 Wyze v4 indoor cameras Im having issues with both. About a wk ago both cameras wont alert me on my phone but the notification sound is coming out of the speaker of the camera itself. All firmware is up to date, the app is up to date Ive reset the cameras, Ive deleted the app and reconnected everything. What am I missing here? Also I have a v3 outside on my porch and notifications work fine on my phone and do not come out of the camera Any help I greatly appreciate

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I think you may have mixed up motion warnings and notifications. Motion warnings play from the cam to tell someone it is there and recording them.

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As for the notification sound you’re hearing on the camera itself, that is a setting in the camera. Open settings → detection settings → motion warning

If you want the sound to stop toggle the motion warning off. If you want it to keep happening, leave it toggled on and consider changing some of the other settings for it.

As for your phone/app notifications. Go to the Wyze app icon on your phone that You pressed to open the Wyze app and long press the icon until it pops up some text that says app info and click on app info. Then click notifications. Toggle on all the notification options for the app. Now, go back into the Wyze app, and go into the cameras you want notifications for, and toggle the notifications for them off and then back on.

If it’s still not working for you, consider clearing the cache for the app and then redoing the above.

Expand this for instructions to clear Cache/Memory-Leak Variables:
  • CLEAR THE APP CACHE:
    1. At a minimum, in the app go to the Account Tab
      ➜ Select App Settings
      ➜ Go down to where it says Cache File Size
      ➜ select Clear on the right side.
    2. If using Android, Go back to your phone’s home screen and Long-press on the Wyze app’s launcher icon (or wherever you tap to initially open the app)
      ➜ Select App info in the pop-up menu.
      ➜ Select Storage and Cache
      ➜ Tap Clear cache (and consider tapping on Clear storage too) on the Storage screen.
      ➜ Just to be thorough, tap Force stop on the App info screen (may need to tap OK to confirm).
  • Restart your phone.
  • Restart your router (and modem)
  • Restart the Wyze device (unplug the power cord and plug it back in)
  • Now try it again with everything pulling fresh and no potential memory leaks, etc.
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