Sound Notifications, But Not Motion


I have 2 Wyze Cams configured for sound and motion detection and both were working fine. I unplugged them for a few days and now I can only get sound notifications, no motion alerts.

I’m watching contractors go in and out of my garage and all I’m getting is sound alerts.

I toggled every switch I could think of, both in the app and on my Android phone. I did a force stop of the app, I cycled the power on both cameras, the firmware is up to date, etc.

I’m thinking it has to be something I did because it’s happening on both cameras, but I can’t figure out what I’m missing.

Any idea where to look for whatever it is that’s stopping the motion alerts?


I would look and see what your event recordings settings look like the the notification page.

As I noted (hinted at?) in my OP, AFAIKT everything is set correctly to notify me on motion events.

Everything appears to be set up exactly as it was before I powered the devices off last week, yet all I get is sound alerts today.

Very confusing.

Thanks for your help.

Here are my settings. Both cameras are set up the same way. Do you see anything that I have set incorrectly?

Just to be sure that we are on the same page, the motion events are recording, I’m just not getting any motion notifications from either camera, only sound alerts.

I don’t think I can suggest anything else maybe the cam plus got out of whack? If the cams are recording and giving you events on the Events page you should be getting notifications for all you have set. I don’t have the same cams, I have V3 cams, V3 Pro cam and four version 1 WCO battery powered cams. I am also using the iOS app. I guess you could go into your account> services> Cam Plus> and remove the cams from plus by tapping the check mark then add it back on. Just a wild guess???

I hate to burst your final bubble :wink: but only 1 cam is enrolled in Cam Plus, yet neither cam is alerting me to motion events.

I’ll try the Cam Plus reset thing anyway just to see what happens.

Thanks for the suggestions.

What make, model of phone/tablet are you using and which operating system version? Also, what is the Wyze app version number?

I’m pretty sure it’s not the phone or app. I remembered that I have a third Cam V2, so I dug it out and powered it on. Motion notifications from that cam started immediately. I did a quick check and all 3 cams seem to be configured the same but I’m going to do a deep dive, screen by screen, to make sure.

I don’t recall changing anything on the 2 that aren’t sending motion notifications anymore, but maybe I did. I know it’s possible for 2 devices to “fail” at the same time but it seems unlikely.

The investigation continues.