No motion detected Notifications

Cameras
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Hi everyone! I just bought my very first Wyze product, a V3 Camera. I cannot get notifications to pop-up for motion or sound on either my phone or my wife’s phone. Please tell me what I’m doing wrong.

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Remember you can only get 1 notification every 5 minutes if you are not on Cam Plus. Other than that, here are some things to check related to event recording and notifications:

  • Globally on an account basis by making sure the BELL icon on the top right of the Home tab doesn’t have a line thru it (or by using the switch in Account Tab > Notifications). This affects only the owners or shared users login account on all devices they have logged in to the Wyze app.

  • Per camera by calling the individual camera up, then Settings > Event Recording > Detects motion.

  • Per camera by calling the individual camera up, then Settings > Notifications > Notifications. This can be controlled by the camera owner AND shared user, and will affect both. Also, you need to select which events you want to be notified about. motion, sound, or Wyze AI events if you have Cam Plus.

  • Per camera by calling the individual camera up, then Settings > Detection Settings > Sensitivity, & Detection Zone (for motion or Person Detection to occur, something must enter the zone). If the zone is off, the whole frame will be evaluated for motion.

  • In the phone’s OS settings, which can enable or disable all notifications globally, or from any individual app. This applies to only that particular phone/tablet. (Note: this is not possible in some versions of Android.) iOS Examples: App: Phone Settings > Notifications > Wyze and Global: Phone Settings > Do Not Disturb (and its schedule).

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Wow. Amazing explanation.
:slight_smile:

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Thanks, but that one was the genius of @Loki a long time ago. I just updated a few things. :slight_smile:

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Welcome to the forums! Are you not getting only notifications, or are you not getting event videos, which means there’s nothing to notify you of? This would be two separate sections of troubleshooting direction.

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Needs more cowbell?

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Yes! I guess speech to text is less accurate if you are speedwalking, chewing, balancing your tower of food in one hand and foruming at the same time with the other :slight_smile: I should proof read more in those situations. :smiley:

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