Not Continuing Cam Plus Lite is a bait and switch

Groovy. Thanks for finally answering that for me!

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Is CPL - with the cams currently allowed - revenue neutral or positive?

If not at least neutral, will Wyze ever remove the pay-what-you-want-including-nothing option in favor of paying-at-minimum-what-it-costs Wyze?

It is just marketing bs, on these cams you will never ever get person notification the moment person enters fov.
for example on old 1st gen blinks there was a little like spotlight led, worked reliably, instantaneously on any person because of pir sensor.
on these cams for this functionality, some ā€œgeniusā€ figured they need location services enabled so they know where you are but even then it wonā€™t work as should.

Cam Plus Lite option remains as-is after the Big Reveal (according to Dave in the video):

@WyzeMatt any idea why my cam plus lite and home monitoring subscriptions just vanished on 5/8?

No explanation from support. I was trying get them to resolve my home monitoring issues. Seems all subscription where removed from my account including cam plus lite and no refunds or contact made to me about it. Iā€™m not the only one with this problem.

https://forums.wyze.com/t/home-monitoring-alarm-activating-even-after-being-disarmed/

Hi, Dev1, do you have any customer support ticket number that you can share so that I can take a look? Or any log id would work too. Thanks!

At the very least this page should be updated to make it clear itā€™s no longer an option, or taken down:

I came across that page last month and didnā€™t realize it was no longer offered, bought 4 new cameras on sale, only to find out I canā€™t get CPL. All the youtube videos I watched comparing cameras were full of info and comments from people raving about how you could just signup for CPL, so have to think that there are lots of people like me are going to go out and buy the cameras unaware that they canā€™t get it. People online who already have it, also keep saying itā€™s a thing that is available, presumably unaware that only they can see it and not new users, confusing everyone.

I get that it needs to be economically viable, but as a customer still feel deceived. If there was a plan that was affordable for multiple cameras Iā€™d get that, but $100/year is way too much. I need something for $50/annually or less. Now my option is to keep the cameras and be annoyed by the stupid in-your-face ā€œwant to actually see the damn event? CLICK HERE for a stupid expensive subscription you donā€™t wantā€ or return them which will probably just go into a landfill,

I wonder why you donā€™t consider microSD cards as another option. I realize that involves another purchase, but itā€™s a one-time cost (per camera) and not an ongoing subscription which you say youā€™d be willing to pay at some level.

Iā€™m occasionally annoyed at the pushes for subscriptions, too, but I have a choice not to subscribe, and Iā€™m exercising that option with my cameras. The ability to have my own local storage on microSD cards is a draw for me, and I have no problems seeing the captured events I want to see.

@WyzeMatt @WyzeTeam Have you seen my posts inquiring now forever about my cam plus lite?!

Even if you discontinued it- no problem, just quit torturing me and tell me

No response to any of my emails or calls either

Why is Wyze so bad?

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I bit on the current sale and am returning to this topic because of my experience with my first Cam v4, which is prompting me to once again ask @WyzeMatt for clarification of his previous comments:

:point_up: Now Iā€™m even more confused about what that was referring to than I was before.

Umā€¦ā€œthe sameā€ as what? When I initially read this response, my interpretation was that Cam v4 with Edge AI does on-device Person Detection and also generates ā€œPerson Detectedā€ notificationsā€¦without a subscription. In my testing so far, this does not seem to be the case, despite Wyzeā€™s messaging that indicates it should be, as I described in another topic.

Wyzeā€™s own messaging about the Cam v4ā€™s included features is mixed, to say the least. The Features section of the product page says that it has

Person Detection and more

With Cam Plus, you get unlimited video length storage and advanced AI detection.

and further down the page is this:

While every Wyze Cam has Motion Detection, our plans get you more detections such as Person, Pet, Package, and Vehicle detection.

Even on that single page my impression is that the communication about the Person Detection feature is unclear.

I still like the camera and plan to use it, but at this point Iā€™m genuinely disappointed in Wyzeā€™s inconsistent messaging about the cameraā€™s features, and I feel misled about the availability of the Person Detection feature as described in various Wyze communications. I realize that they have other responsibilities, and I imagine that those have kept @WyzeJasonJ from recent Fix-It Friday updates, but I hope that @WyzeMatt and/or @WyzeJasonJ could provide a clear answer to this issue and then follow that by making sure other Wyze messaging (e.g., links to product and Support pages Iā€™ve provided in my posts) is consistent.

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Uh oh. I should get my v4 on Tuesday. Lots to learn. Hope the facts are available.

Iā€™m not holding my breath, but I would like a straight answer about Person Detection events and notifications with Edge AI on Cam v4. This inconsistent messaging (about whether a subscription is actually required or not) is mildly infuriating. :angry:

Despite that, itā€™s cool to be able to get it (at the time of this writing[1]) for only a single :dollar: more than Cam OG, and I like my OG so much that I was pondering more of those before the sale. :man_shrugging:


  1. 2024-06-16T05:56:23Z ā†©ļøŽ

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Yes they do say it does have Edge AI but they didnā€™t advertise it like they did with the V3 Pro. ?
From the V4 features page:


V3 Pro sales page:

I appreciate your sharing that. I understand that the Cam v3 Pro product page and the ā€œAbout Wyze Cam v3 Proā€ Support article are more explicit in their descriptions of ā€œFree person detectionā€, and the first image you shared appears to be from the ā€œIntroducing Wyze Cam v4ā€ Support article, whereā€”at the very leastā€”this statement seems to strongly imply (if not outright state) an equivalence in that feature on both cameras:

Edge AI Person Detection is included with Wyze Cam v4 and Wyze Cam v3 Pro, powered by the camerasā€™ on-board chip, rather than relying on the cloud.

I donā€™t have any personal experience with Cam v3 Pro. What Iā€™m seeking is clarification because the messaging from Wyze isnā€™t adding up, and my experience with Cam v4 so far with respect to this feature isnā€™t what I expected as a customer.

Itā€™s true V4/V3 pro has person detection on chip, but I think whatā€™s being asked is: will it send notification without subscription? Also, will this feature add value to a Cam PLus subscription?

I have V4s and a V3 pro, only 1 V4 is in use. I have Cam Plus, but so far I donā€™t see any advantage.

That is what the V3Pro says
V3P2

If itā€™s there on the Cam v4, then I havenā€™t yet figured out how to use it.

Thatā€™s a good question, too. It isnā€™t exactly what Iā€™m asking, but Iā€™d appreciate an answer to that question, as well. My experience so far is that Cam v4 without a Cam Plus subscription doesnā€™t do person detection at all. I havenā€™t been able to get the camera to tag me as a person. Itā€™s just reporting generic motion events. Those are useful, but actual Person Detection would be more useful, and Wyzeā€™s messaging seems unclear about what my expectation as a user should be.

Iā€™ve read (in the other topic linked from my earlier post) that Cam v3 Proā€™s Person Detection had (or possibly has) a flaw of tagging events as ā€œPerson Detectedā€ but not actually generating notifications to that effect, so I kind of wonder if this feature is broken on that camera, too, but I have none of those to test.

Iā€™m curious: Are you saying that you donā€™t see any advantage to Edge AI with Person Detection or that you donā€™t see any advantage to Cam Plus or something else? Iā€™m guessing that you mean the former, which would make sense if youā€™re already getting person detection through Wyze Cloud AI because of your Cam Plus subscription, but Iā€™d appreciate some elaboration, because I want to make sure I understand what you mean.

The V3 Pro says it does. I have both a V3 PRo and a V4 but they are on cam unlimited and I donā€™t want to take them off and try it.
vcd

I canā€™t test it either because I have Cam Plus and Wyze disabled the ability to remove a camera from Cam Plus.

What I meant that I donā€™t see any advantage (in my case, but others may find it different), is that my installed V4 functions exactly like the V3 it replaced. I still get the same events, the same notifications.

I donā€™t use its spot light, same with the V3 with a spot light attachment it replaced. I get the same live view just as fast as the V3. The only improvement I see is better detail (due higher resolution). I donā€™t see ā€œSmart Focusā€ because I donā€™t do (Wyze) beta.

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