Camera night vision don’t work
What do you mean by “Night vision don’t work”? Does the camera stay in daytime mode (color mode), or does it switch to night mode (black and white), and does not see anything, or something else? Screen captures or video would be helpful.
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changes to completely black screen.
Is there any light where the camera is located, and do you have the IR illuminators enabled in the camera advanced settings?
And what is the camera Night Vision Mode - also on Advanced settings?
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I’m sorry for português legends.
No lights around
Thank you for sharing the additional information. That’s helpful.
I read “Luzes IV da Visão Noturna” as the Night Vision IR Lights label I see in English, and it appears that your Night Vision Mode (“Modo de Visão Noturna”) is correctly set to Auto (assuming that you want full-color vision when the lighting is adequate); however, your app appears to be missing a setting that I see when I set Night Vision Mode to Auto in my app (the latest production release of v2.5x):
With Night Vision Mode set to Auto, I have a Night Vision Conditions setting, which I don’t see in your screenshot. Your image appears to show the options present when Night Vision Mode is set to On, like this:
I wonder if there’s a problem with the Portuguese translation of the app and if the app would display different options to you (and behave differently) if you temporarily switched to English. I don’t know if that would work, but it might be something to try if you’re willing.
If you haven’t already done this, you could also just try changing your “Modo de Visão Noturna” between “Auto” and “Ligado” and “Desligado” and see if that has any discernible effect on the camera’s performance and/or changes things to make that Night Vision Conditions setting appear.
Incidentally, I notice that when I’m making changes to these settings on my Cam Pan v3s today, the performance seems to be laggy on two different phones, and I get a “Loading…” message that makes me wait even when I’m just changing Night Vision Mode or toggling other settings, which makes me suspicious of a server/communication issue.
There certainly seems to be a problem here, and I really wonder if it’s an issue (bug? 
) with the Portuguese translation that Wyze needs to be addressed.
This may be a more involved process than I initially realized. I thought that the app would would have some kind of localization feature that would allow it to recognize the phone’s language, so I tried setting my phone to “Português (Brasil)”, rebooting, and launching the Wyze app, but everything in the app is still in English (even though my phone is showing Portuguese system messages). Because Google Play Store generated some error messages in Portuguese when I tried to update some other apps, I believe if you wanted to try the Wyze app in English you’d have to do this:
- Uninstall the Wyze app.
- Change your phone’s language to English.
- Reboot your phone.
- Install the Wyze app (while the phone is set to English).
- Log in (and deal with the 2FA situation) to the Wyze app/your Wyze account.
- Check/change the camera’s settings to your liking.
- Then either
- Change your phone’s language setting back to Português but leave the English version of the Wyze app in place (which may cause problems with future updates because of the language mismatch), or
- Uninstall the Wyze app, change your phone’s language setting back to Português, reboot, and reinstall the Português version of the Wyze app.
I’m just speculating about all of this, because I see that you’re using iOS devices, and I use Android. Noting that, it’s also possible that this is an iOS-specific Wyze app issue. Those seem to be described frequently here on the Forum.
Anyway, changing the language may be more trouble than it’s worth for you, and I don’t know if it would provide a solution to your problem, but it could potentially shed some light on the situation.
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