Heads up to everyone - Wyze has updated the Wyze Night Light to a “2022” version which won’t link with any other version. To make matters worse, they are doing mixed shipments of the old (2021 and older) with new (2022) and Wyze Support representatives are being told by Tier 2 techs that they *will link."
So, I ordered a Wyze Night Light - Six Pack. Single item, $39.98.
What arrived in the box were two Wyze Night Light - 3 packs. One pack had a tiny “2022” notation next to the name and other pack was absent this note.
I already had six lights in use over two rooms. This new Six Pack was destined for the stairway. I had a frustrating time getting the new ones to link, with a couple of them even doing an odd rapid flash. That’s when I began looking at the instructions and noticed that the instructions differed between the two packs.
The 2022 Wyze Night Light pack instructions state:
- Wyze Night Light 2022 version CANNOT be linked with previous 2021 version."
Kind of a drag but I understand that progress, development and supplier change could cause this to happen with restock. However, shipping out two versions that won’t link together for a single order “Six-Pack” is bad, especially with the Wyze Night Light Product Page touting that “up to 10 night lights can be linked together.”
To further complicate the issue, the three lights in the 2022 pack won’t all link properly even to themselves: two lights are Date Code 2230 and the third is Date Code 2229. The two 2230 (2022) will link together with a rapid flash. The 2229-2022 light will just slowly flash until it times out. Neither the 2230-2022 and 2229-2022 lights link with the previous 2021 as shipped, nor the other six I already own. The 2021 from this shipment successfully link with my older six for six totals units in the stair.
Should be an easy fix with support, right? Not so much. First was the chat… we just weren’t making it anywhere and he seemed to be more AI in the responses, they were so non-specific, even though I had already been sent to a live agent. I reached out via phone. The young lady finally seemed to understand after initially stating they would “replace the one light that won’t pair with anything,” she then said they would “take care of it.”
However, the last email that I received states: “My technical team assures me that the 2022 should link with any previous version.” What??
I replied and we’ll see how it goes.
Either way, Beware the Night Lights unless you plan to only buy one 3-pack and never any more to link:
- The newest version won’t link with older versions,
- Wyze is shipping out mixed shipments of versions together,
- Support Reps don’t seem to understand this at all.