Has anyone experienced this and figured out how to solve? I haven’t been able to find anything googling my situation and Wyze Support has been lacking.
My new Cam V4 is not operating as expected under my Cam Unlimited plan. Its shows up under the devices covered by my subscription on my account, but when I try to activate person detection or turn off the cooling down period I get a pop up saying I need to subscribe to cam plus and offers me a 30 day free trial.
My app is android version 2.50.7 (not on beta app). I’ve cleared my app cache, force stop/reopened the app and restarted my v4 Cam, all twice, with no luck.
I’ve contacted Wyze chat support over several replys from different reps I was told to verify my app version (on 2.50.07), turn off in-app notifications (which were already off) and to make sure I am not on the beta app, which I am not (told this in 4 of the last messages ffs). Of course, none of this helped, and the last message I received from support sounded like they were out of ideas to help me.
I also made sure the firmware was updated, I “Reset Services”, I deleted and added the camera back, and then a second time I deleted it, did a factory reset and then added it. None of this worked.
Yikes, sounds like a nightmare. When I added my V4 to unlimited in March it automatically got assigned and is working using the iOS app. Have you tried deleting the app and loading it again or restarting your phone/device?
Maybe log out of the app completely then log back in?
I would be on the Phone with WYZE, I hate doing business via chat/email.
I am having a similar problem. My new two Cam V4 do not show up in the app under HMS setting but do show as available cameras on the web. Bought these cameras to upgrade my outside
V3 cameras. How can the latest model camera nor just work?
I am having the same exact issue. New Cam4 on unlimited plan (all other 8 cams are working fine). Cannot change options as it keeps telling me to add it to my unlimited plan. Wyze keeps switching me to new people (I’m on my 3rd person now) and they start all over with the same canned responses from the help files instead of seeing in the ticket it’s all been tried (ugh). I’m not sure why we can’t get a real support person that doesn’t do copy/paste responses from the help files (which we can already get to and have tried).
Cam4 has been added to unlimited (shows in the list via the web interface),
cam shows the cam plus symbol on it on the app, firmware is up to date, app is up to date, logged off the app, rebooted my phone (iphone 12 Pro - IOS 17.5.1), did a factory reset, restarted camera, reset services, cleared cache, deleted camera, set it up right by the router, tried turning off motion tagging, tried turning off notifications, deleted existing rules, deleted app, and logs have been sent to Wyze.
Thank you all. We are checking this issue. Any chance you could provide me some logs and the snapshots of what you sees from event page of these v4? Thank you!
I have sent them all in Wyze Ticket 3943113 (I’m now on the 4th person on the ticket sending me the same exact canned response from the help files). Can you take over the ticket please? There are also other posts in this forum about this same exact issue and also postings on Facebook in the Wyze group about it happening also. Seems to be happening to a lot of people.
I had to delete the devices and re-add them. Lost settings… BTW Wyze help said reset services and they had no other suggestions. oh and subscription through app is non refundable. Made sure they said that too. Kinda miss my Ring system. That was fully baked. Just saying.
I’m going to have to return mine also if they don’t figure it out soon :(. Won’t be buying any more Wyze cameras now until they resolve it. They should honestly just provide us with SD cards since we can’t use the camera as is (assuming that part will work).
So I somehow ended up getting it working. I had bought2 v4’s and had only tried to set up one. Yesterday i removed the 1st camera and reset it to prepare to send it back. Tonight I decided to open up the other camera thinking maybe I’ll get an offer for a free trial that I can set it up on and then see if I can migrate it over to my Unlimited plan (lost the free trial offer on the first cam after messing around with removing it, resetting it and whatever). So after adding the 2nd cam and assigning it to the Unlimited plan during setup, for whatever reason it was attached to the plan and worked properly! I added the first camera back and that one is working too!
So I somehow ended up getting it working. I had bought2 v4’s and had only tried to set up one. Yesterday i removed the 1st camera and reset it to prepare to send it back. Tonight I decided to open up the other camera thinking maybe I’ll get an offer for a free trial that I can set it up on and then see if I can migrate it over to my Unlimited plan (lost the free trial offer on the first cam after messing around with removing it, resetting it and whatever). So after adding the 2nd cam and assigning it to the Unlimited plan during setup, for whatever reason it was attached to the plan and worked properly! I added the first camera back and that one is working too!
Yikes, sounds like a nightmare. When I added my V4 to unlimited in March it automatically got assigned and is working using the iOS app. Have you tried deleting the app and loading it again or restarting your phone/device?
oh and subscription through app is non refundable. Made sure they said that too. Kinda miss my Ring system. That was fully baked. Just saying.