I successfully installed a solar cam pan at my primary home in March 2026.
On April 24, 2026, I brought the same solar cam pan to my lake house to install there. I deleted the solar cam pan from the Wyze app and attempted to re-install it (with new wifi SSID), when I was hit with the CPSC safety message, prohibiting me from installing the solar cam pan.
How is this CPSC alert saving me? I already installed the camera previously.
Is there a work-around for people who previously installed the solar cam pan to re-install it at a new location?
That CPSC safety alert is such a headache when you’re just trying to move your own gear! It seems like Wyze’s system is blocking any ‘new’ setup of the Solar Cam Pan because of that recall/safety notice, even if you’ve owned it for a while. Since you already deleted it from the app, the system treats the lake house install as a fresh setup.
Instead of a full delete/re-add, some people have had better luck just updating the WiFi settings if they can get the camera back on the original network first, but that’s tough if you’re already at the new location. You might have to reach out to Wyze support directly to see if they can ‘whitelist’ your device for re-installation, otherwise, it might be stuck in that safety loop.
I was not able to get my device whitelisted. That is what made the most sense to me. Installed at a property 100 miles away, got the “Exit Setup” screen. Very frustrating.
Your guess as as good as anyone’s. WYZE issued a safety alert, but in true WYZE fashion, they did not issue an apology.
Personally, I would advise returning the item for a full refund. If bought from a 3rd party, it would be faster to work directly with them. If your 3rd party retailer won’t take it back, then complete this form and that WYZE does the right thing in a timely manner: Wyze Solar Cam Pan Return Request
I am 100% done with this garbage company. Wyze is dead to me. I have been a customer from the very beginning, and have tons of their products. I’ve even had my floor permanently stained from their [Mod Edit] vacuum and all they did was send me a floor mat for it. I have many cameras, bulbs, outlets, locks, home automation, vacs, you name it. Cam plus, the whole lot. But yesterday I went to reinstall my Solar Cam Pan on a new wifi network and got this CPSC message. So now the camera I have is completely useless, WITH NO WARNING.
Hey @WyzeJasonJ@WyzeSchen@WyzeZZ@WyzeWill@WyzeEnTing your products, customer service, way of dealing with product issues, really sucks now. I’ll be cancelling my subscription and will never, ever buy another Wyze product again. I’ll be telling people to stay as far away from your products as possible. You’ve lost a long time loyal customer
Completely idiotic! CPSC cannot protect every single stupid person from themselves. I bought 3 of these cams and cannot install them. When did American companies completely lose their desire to succeed. And to fill the needs of their customers. My toaster does not have a warning not to bring it into the bathtub. When do people take responsibility for their own actions?
that WYZE does the right thing in a timely manner: