Hey all, please see the safety notice we issued about Wyze Solar Cam Pan
WARNING: Do not assemble or install the Solar Cam Pan until further notice. We’ve self-reported a safety issue with this product to the U.S. Consumer Product Safety Commission (“CPSC”). We will work with the CPSC to develop corrected written and app instructions for setting up the Solar Cam Pan as part of a thorough Consumer Product Safety Commission review of the product. We are shutting down the option to set up the Solar Cam Pan in the Wyze app.
We’ve received reports of the long wood screws being used to attach the solar panel to the camera instead of the short machine screws. When used in that location, the wood screws may breach the brass protective inserts, damage the internal battery, and create a safety risk.
If you’ve already ordered this camera and would like to receive updates on the CPSC product review when they become available, information about a recall, or if you’d like to return the product to Wyze for a full refund, please see https://support.wyze.com/hc/en-us/articles/49085711732251-Wyze-Solar-Cam-Pan-CPSC-Updates. If you would like to keep your camera unopened and wait for further guidance, this page will be updated with additional instructions in the future.
This sounds like a user error when installing. I don’t feel this should be a liability to the company. Hopefully Wyze releases availability soon so I can purchase these cams for proper use.
I’m anxiously awaiting the solar cam pan to be re-released. I waited for it for a LONG time! Why can’t we get it if the only issue is stupid people using the wrong screws to connect the solar panel? I’m not stupid and will mount it correctly. Make people sign a waiver releasing Wyze from any damage due to stupidity. I really need two of these posthaste! How long will it be before it’s released?
Would like a refund for the camera or be allowed to use it. I recall a few lawsuits involving the deactivation of products purchased and already in use. They didn’t go so well for those companies.
This is infuriating. Disabling an entire product because some users installed the wrong screws is absurd. That’s like recalling a car because someone used the wrong aftermarket part and damaged it themselves. This is not a design defect—it’s an installation error.
What makes this even worse is the complete lack of communication. It’s been over 10 days with no meaningful update, while customers are left with cameras they can’t reinstall or use. On top of that, none of the explanations so far fully make sense. The response feels wildly disproportionate to the issue being described, which honestly makes it seem like there’s more going on here that customers aren’t being told.
I’ve been a Wyze customer since the very beginning, with over 20 Wyze cameras, and I’ve stuck with this company through all the ups and downs. That’s why this is especially disappointing. Loyal customers who followed the instructions and did everything right are being punished for other users’ mistakes, with no transparency, no timeline, and no clear justification. This is beyond frustrating and not what I expect from a company I’ve trusted and supported for years.
This is unacceptable. I’m currently in a remote location and was planning on installing three of these which I have already purchased. I’m only going to be here for a couple of weeks and it’s vital that these cameras get placed now. I’m smart enough to not use the incorrect screws. Please allow me to use the product I purchased. I’ve got about 20 different cameras and other items from your company and I’m about ready to pack them all in a box and send them to the landfill. This is absolutely unacceptable.
Additionally, I purchased two of these through TikTok and literally just installed them over the weekend. I did not receive any notification about a recall prior to installation. I’m sure many other customers are also completely unaware of this recall. If the installation issue is truly as serious as Wyze claims—serious enough to warrant a recall—you would think Wyze might have ensured all customers were immediately notified before they, you know, went ahead and installed them… not after.
Boy I wish I knew this was the case before I removed my camera as a troubleshooting step as to why it spontaneously stopped working. Now you can’t even go through with the setup. How ridiculous. Why were cameras disabled at all? It’s not like the batteries that were potentially at risk were magically removed and safety compliant.
As a bandaid I’m gonna have to deploy a temporary guest SSID at a location I was going to deploy camera. I had setup at another site under a different SSID so I at least have a setup camera. I sure hope Wyze expands the ability to change Wifi to all cameras without going through setup in future. My Reolinks have always supported that option.
I’m still getting beta firmware updates for these cameras.
Any chance Wyze could release fimrware update that would allow one to change Wifi config of existing/setup cameras from within the app like some of the other models supporting this option?
This is a very unfortunate situation for those that purchased this camera as well as WYZE. With no timeframe provided for a potential fix or solution, I would return this camera for a full refund.
I put the image below together to help everyone understand the issue. Like they say, a picture is worth 1,000 words. I can honestly say that I have never seen a product that suggests attaching/screwing something into a battery case. Can anyone reading this think of another product where something is screwed into a battery case?
I wonder what the final solution will be? I also wonder if someone on the WYZE products team was shown the door due to the bad design of screwing into the battery case? Granted, if everyone always uses the provided screws there is no problem. With so many different screws provided with the product, we can see how well the assumption that everyone would use the itty bitty machine screws worked out.
Watching the official WYZE unboxing video from Dave Crosby, when he speaks about the proper mounting/machine screws he says, “…I don’t know if you can even see them, they’re tinny”. In other words, these screws are easy to misplace or lose. When that happens, some end users think no biggie, I’ll just use these other spare screws (some of which were bundled in the same packaging as the machine screws - package B) provided by WYZE. IMO, it is not difficult to see how this is happening.
Was having issues I couldn’t get past with two of these so I did what I normally do, delete the camera and start over. Problem is, the app won’t let me reinstall them. So they are basically bricked. With no timeframe for a fix or solution, I am still within my window to return them so off they go, back to Amazon. And then we’ll shop for something else.
Yeah, I wouldn’t want to wait for some unknown amount of time before I could use a recently purchased camera either. With the camera being released less than a year ago, they are all still under the limited warranty, discussed here.
With this solar cam pan issue being a safety related issue, WYZE has provided the form below for returns. Provided you have proof of purchase, it reads as if they will process your return no matter where the item was purchased from. Of course WYZE is very well known for their obfuscation when it comes to communication. In other words, if Amazon will take your return, I would highly advise going that route. I returned a v3 PRO (after having it setup for < 2 hours) directly to WYZE some years ago. After they received the camera, it took over 3-weeks and multiple email communications for them to finally refund my money.
Side note: I searched the U.S. Consumer Product Safety Commission for Recalls & Product Safety Warnings related to WYZE. Would anyone be surprised to learn that nothing is found?
