From the official Wyze response it sounds like they are going to update the instructions and then allow setup in the app once they do. I just bought 10 of the Solar Cam Pans, and it’s a bit disappointing but I’m going to hold onto them for a bit since I think their fix will be easy.
We will work with the CPSC to develop corrected written and app instructions for setting up the Solar Cam Pan as part of a thorough Consumer Product Safety Commission review of the product.
My already installed Cam Pan stopped doing cloud recording as of the 28th. Reset/restart does nothing. It still detects motion and follows you around, but no cloud recording is happening. I chatted with support and of course they said troubleshooting cannot be done because of this safety issue even though mine is already installed correctly, and the panel is not even attached, its mounted separately. Anybody else have this issue? Makes my subscription service worthless now.
Release the solar pan scan device. Stop punishing customers that actually read the instructions. Most are not stupid enough to use wood screws.
The wyse solar cam pan was a good product dont understand why it is being recalled and not able to be used. I had no issues with my setup. One suggestion is to offer the magnetic pad mounts like the room mounted lights of emergency vehicles. This is how I had mine mounted, and it worked great. I did it so as to not drill hiles in the side of my RV
[Mod Note]: Your topic was merged to this product Wyze News topic for better visibility to Wyze.
Just a quick update. We’ve had great communication with the CPSC this week and are hopeful this will be resolved soon. We’re limited in the information we can share during the process which makes it very difficult to give updates when we see customers frustrated by this. Our entire leadership team meets daily to make sure we are doing everything we can to get this resolved and we’re feeling like we’re on the right track. Look for more detailed updates shortly.
They must hire the best confidence men in the business to work for Wyze to keep coming up with these false statements and do everything they can think of to squeeze every last nickel out of your pocket for them to steal. And yes, theft is the proper word for it when you pay for a service, and then they deny you that service and access to any video from your camera. I bought my camera straight from Wyze, and when I complained about how they cheated me, they wanted to give me $5 to not report them to the Ohio State Attorney General’s office for theft. Well, they have a multi-state lawsuit coming against them for this.
Seriously? I look forward to seeing the law firm willing to take the case you presented. The fact that the camera costs $80 and a CamPlus subscription is $2.99 a month, there is not much “meat on the bone” for any law firm to go after.
According to Google, class action lawyers work for a cut of the total settlement. Their cut is typically between 25-35% of the total settlement. Again, IMO there is not nearly enough meat on the bone for a reputable law firm to even consider taking on the case you propose.
Additionally, WYZE is currently willing to refund customers for the purchase of the Solar Cam Pan camera. I read elsewhere on this forum that at least one other has also received a complete refund for their CamPlus subscription. Obviously proof of purchase is required for a refund. Which would also be required to participate in your proposed class action lawsuit.
Let’s keep it real and get to the bottom line. With WYZE willing to issue refunds, there is little to no chance of a lawsuit being filed or anyone actually winning your proposed ‘theft’ case in a court of law.
Please know I am NOT a big fanboy of WYZE in any way shape or form. In fact, I suspect that there may be people working for WYZE that would love to silence my forum account. I am a realist that deals with facts and not emotion. (Although I am human and can get emotional at times.) With all of this said, I do not foresee your proposed case of ‘theft’ holding merit in any court of law or state AG office.
Well, it is quite apparent you are not able to read. Did I mention I was going to hire a lawyer? No, I did not, so your whole diatribe is for naught and does not deserve any remarks. Next time, read comments fully before showing your ignorance.
I keep hearing “with proof of purchase”. Does that proof of purchase need to be from Wyze? Some other are probably like me and bought them from Amazon and not directly from Wyze. Does that still count as proof of purchase?
Yeah, proof of purchase is just a fancy way of saying receipt. As long as you can prove that you bought and paid for the item, you’re good to go.
With that said, if you are still within the return window with your reseller (Amazon in your case), I would recommend working with them to process your return/refund. However, the way the form linked at the bottom of this page reads, WYZE may process your return as well.
(Why WYZE is not updating that page is beyond me. @WyzeDave (a cofounder of the organization) offered an update in this forum thread a few posts back. However, his organization has dropped the ball when it comes to updating their own official update page regarding this matter.)
In my personal experience from years ago, the WYZE return process is not fast/timely. Of course it is possible that they have improved their return processing since I used it years back.
Well I am the one who got the subscription refund. It came within hours of requesting it. I am now going to return the camera and get a refund for that as well. I too ordered from Amazon and I am past their return window and no longer have the retail packaging anyways. Responded to my support care asking what the steps would be
I’ll venture a guess:
We returned two of the three we had to Amazon and we got our refund as soon as UPS scanned the barcode. Glad we did that especially since Wyze is notoriously slow. We liked where the 3rd one is and it’s working so we decided to roll the dice with that one. We did buy two new WYZE Battery CAM PRO’s but have not installed them yet. A little miffed that they cost quite a bit more than the previous ones. They should cover the difference but they probably don’t care that much.
Yes, they should cover the difference. Mine was already mounted. Why should I return it? (maybe it’s damaged already)
I’m going to ride it out… I have one in production and one I just need to change WiFi on.
It works great for my use case.
I have three solar pan cams but I am going to use them via WiFi setup on a remote piece of land. I need to be able to connect them back up. I too will ride out the install instructions/setup issues as I have them installed and just simply need to configure them again. Hopefully reallllll soooon
Wyze needs to get off their asses on the issue of the solar pan cam. Good product but this whole restriction is crap. The reason they gave was people using wood screws to secure the solar panel to the base?
Ist. What idiot does this?
2nd why punish customers because a small majority are to stupid to read instructions?
3rd. Wyze get of your asses and resolve this.
Has anyone heard when the Wyze Solar Pan Can will be back on the market? i think it’s the best product on the market and I need a few more.
[Mod Note]: Your topic was merged to the relevant product Wyze News topic for better visibility to Wyze.
I told them I didn’t want store credit and to cut me a physical check for my refund and they gave me store credit instead. This whole process is really making me regret Wyze. Waiting to see if they can correct that.
