Monitoring page

Services & Integrations
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1

Is anyone having problems with their monitoring page?

2

I just checked mine and it is working. But, I haven’t looked at it in several weeks or longer, and when I first clicked on it it took an extra few seconds to load up, but it did load up. Then I changed the armed status, went to a different tab and came back and it loaded up immediately. So it is working for me fine On Android using the HMS service.

If yours is having an issue, make sure you have the latest app version, and then maybe go clear the cache, reload the app and try again to see if that helps?

Expand this for standard instructions to clear Cache/Memory-Leak Variables:
  • CLEAR THE APP CACHE:
    1. At a minimum, in the app go to the Account Tab
      ➜ Select App Settings
      ➜ Go down to where it says Cache File Size
      ➜ select Clear on the right side.
    2. If using Android, Go back to your phone’s home screen and Long-press on the Wyze app’s launcher icon (or wherever you tap to initially open the app)
      ➜ Select App info in the pop-up menu.
      ➜ Select Storage and Cache
      ➜ Tap Clear cache (and consider tapping on Clear storage too) on the Storage screen.
      ➜ Just to be thorough, tap Force stop on the App info screen (may need to tap OK to confirm).
  • Restart your phone.
  • Restart your router (and modem)
  • Restart the Wyze device (unplug the power cord and plug it back in)
  • Now try it again with everything pulling fresh and no potential memory leaks, etc.